Bridge Cloud Suite - For Cisco Unified Communications

Bridge Operator Console

The Latest Generation of Our Cisco Attendant Console
Bridge Supervisor Dashboard and Reports

See Everything Happening With Your Team
Extend Cisco Finesse

Give Finesse Supervisors Additional Reports and Control
Bridge Company Directory

Web Portal with Lookup and Click to Call
Any Platform Any Device

Desktop, Tablet, and Mobile Friendly
Perfect for Apple Devices

Run the Entire Cloud Suite on Mac, Ipad, or Iphone
Perfect for Microsoft Devices

Run the Entire Cloud Suite on Desktops, Laptops, and all Surface Devices
Take it With You

Run the Entire Cloud Suite in Your Office, or on the Go

Tools for Cisco Unified Communications

                
                        Bridge Operator Console
                    
                        Bridge Supervisor Reports
                    
                        Bridge Finesse Admin
                    
                        Bridge Company Directory

Apps Run in Any Modern Web Browser

Bridge Operator Console

Bridge Operator Console is our flagship attendant console for Cisco Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, calendar visibility, phone messaging and paging, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.

Packages start as low as $29 per month

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Bridge Operator Console for RingCentral and Cisco CUCM now provides access to Microsoft Teams user presence, calendar, personal contacts and more.

Bridge Supervisor Reports and Dashboard

Bridge Supervisor Reports and Dashboard is the perfect complement to Bridge Operator Console. It is designed for reception supervisors, and provides a live dashboard of availability as well as live and historical reports. Supervisors can see group reports, and drill down to see data at the user level.

Packages start as low as $49 per month

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Bridge Cisco Finesse Admin

Bridge Cisco Finesse Admin is designed for contact center supervisors. It combines live reporting, call monitoring, recording, and call control into a simple, mobile friendly interface that can be run in any modern browser. Supervisors have the power to change the status of their team members, and even barge into calls where required.

Packages start as low as $49 per month

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Bridge Company Directory

Bridge Company Directory is a web-based tool for organizations. Users can find, monitor, and call other staff members within the entire organization. Bridge Company Directory replaces the need for phone side cars, printed directories, and lets users self-service communications without added burden on your operators.

Packages start as low as $5 per month

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Feature	Description
Call Control	Answer, Hold, Resume, Transfer, Park and Hangup calls quickly and easily.
Predictive Transfer	5 parallel machine learning algorithms display the users most likely to receive the incoming call automatically, saving hundreds of hours a year.
Related People	Quickly find a user's manager and direct reports. This feature is a great time saver.
Queue Visibility	See live call queue information including callers.
Presence	Universal combined presence from phone, Jabber, Skype for Business, Lync, Exchange and more.
Microsoft Teams Presence	See the presence status of all Microsoft Teams users on the system quickly and easily.
Extension Mobility	Allows user's to select their device after login. User's can move from station to station and phone to phone without installation.
Calendar Visibility	Works with our Exchange Connector to allow visibility into user's schedule without the need for sharing. Detail level controllable by system admin.
Park For	Park a call for a specific user. Their client will notify them automatically of a parked call. Users running the client can call control parked calls for them with the notification screen, including swap a current call with a parked call. If you have configured phone messaging on the server, their IP phone will also make a sound, and display a screen with the park call notification, and option buttons. BOC is also able to send an automatic XMPP chat message with parked call details.
Phone Paging	Send voice pages to a single phone, or group of phones. This does not user up a phone line, and won't interfere with any existing call.
Phone Messaging	Send text messages to a single phone, or group of Cisco desk phones.
Cisco Finesse	Users can sign in and out of Finesse. User's can see call information, and record calls.
User Groups	Create local or global users groups. Access server created groups.
My Address Book	A personal directory or 3rd party numbers.
Global Address Book	A shared directory that can be hooked easily to any 3rd party data source as well. Administrators can decided who has write access on the server. Support import from CSV files as well.
Excluded Objects	Easily exclude extensions, park ranges, and location object from view on a per user basis.
Shared Lines - Hunt Groups	Displays accurate ringing and talking data on Cisco shared lines. Only shows the answering party as talking. Hunt Group detection, and display is also supported on all lines.
Reports	A wide variety of call history, actions, and usage reports are available.

* Certain features available in certain packages only, see License Manager for details.

Feature	Description
Live Dashboard	See any group of users broken down into a live dashboard. Users are grouped in 3 categories, on a call, available for a call, and other. Availability will be determined from Jabber or Skype for Business status.
Live User Map	See on a live map, all of the users currently logged in.
Organization Reports	A group of reports summarized for the entire organization.
Organization Users	Select a Bridge Operator Console user and see, their actions today, their call history, and graphs of their dispositions and hourly statistics.
Custom Date Range	View a number of reports based on a start date and end date.
Grid Reports	A number of historical reports can be generated in a table or grid format.
PDF	Many reports can exported to either a PDF or PNG format.
BOC Server Health	See real-time data from the BOC Connector Server, like CPU, Memory, Disk Usage, and request counters.

Feature	Description
Voice Queue Dashboard	See live status of all voice queues in service. Calls, handled, abandoned, in queue, talking, SLA, averages, and much more.
Voice Queues	Drill down into individual voice queues. See live status and reports.
Voice Agent Dashboard	See agent status, and compare statistics of all voice agents across queues.
Voice Agents	Drill down into individual agents. See live and historical data for any agent.
Team	Team view of assigned agents. Monitor and change status of any agent.
Calls	View live calls of all assigned agents. Silent monitor, record, or barge into any call.
Chat Queues	See live queue and agent statistics for chat queues.
Chat Agents	See live and statistical data for chat agents.
Email Queues	See live queue and agent statistics for email queues.
Email Agents	See live and statistical data for email agents.

Feature	Description
Web-Based	Access your company's directory on any device.
User Details	See users details, like department, title, and even manager.
User Status	See live call, Jabber, or Skype for Business status of your entire organization.
Groups	View users by global or user created groups.
Search	Quickly find users by name, title or department.
Communicate	Call users desk phones, mobiles, or email then for instant communication.
Extension Mobility	Quickly and easily change phones.

Bridge Operator Console

The Latest Generation of Our Cisco Attendant Console

Bridge Supervisor Dashboard and Reports

See Everything Happening With Your Team

Extend Cisco Finesse

Give Finesse Supervisors Additional Reports and Control

Bridge Company Directory

Web Portal with Lookup and Click to Call

Any Platform Any Device

Desktop, Tablet, and Mobile Friendly

Perfect for Apple Devices

Run the Entire Cloud Suite on Mac, Ipad, or Iphone

Perfect for Microsoft Devices

Run the Entire Cloud Suite on Desktops, Laptops, and all Surface Devices

Take it With You

Run the Entire Cloud Suite in Your Office, or on the Go

Tools for Cisco Unified Communications

Apps Run in Any Modern Web Browser

* Certain features available in certain packages only, see License Manager for details.

New Customers

Existing BOC Desktop Customers