Bridge Cisco Finesse Admin

Call Volume Statistics

Total Call Volume

Resource Statistics

Queue Statistics

SLA Statistics

Call Statistics

Last Refresh

Call Queue Volume

Agent Status Detail

Call Detail

SLA Statistics

Voice Agent Statistics

Voice Agent Calls Answered

Voice Agent State

Agent Summary

Last Refresh

Selected Agent Statistics

User's Calls Today

User's Calls By Hour Today

Active Calls

Selected Call

Call Actions

Silent Monitoring must be initiated before call barge or recording. Once initiated select the supervisor leg of the call before proceeding.

Chat Queue Status

Chat Queue Statistics

Chat Agent Statistics

Chat Agent Status

Chat Queue Status

Chat Queue Statistics

Chat Agent Statistics

Chat Agent Status

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