Bridge Operator Console - for RingCentral

Clyde AI is Thinking...

You're currently on an active call on another device

Note:

Your Name

Your Line

-

_

Audio Conversations

Selected Conversation

Calls By Hour

Call Minutes By Hour

Company Directory

Parking Lot - Live View0

Groups

Call History

Just a moment, preparing to load.

Title -

Dept -

Activity -

Note -

Some placeholder content for the collapse component. This panel is hidden by default but revealed when the user activates the relevant trigger.

Company
Office
Nick Name
ID
MS Note

Notes

Add New Note

1 Day

Intercom

The user must have a phone configured for the intercom feature. If this does not work, consult you system administrator.

Change User Queue Availability

Change User Presence

Conversation Select a conversation on the left
Conversations	Messages

Number

Label

Status

Number

Label

Type

Ring Mode

First Name

Last Name

Nick Name

Title

Company

Notes

Website

Email Address

Mobile Phone

Work Phone

Home Phone

Fax Number

First Name

Last Name

Nick Name

Title

Company

Notes

Website

Email Address

Mobile Phone

Work Phone

Home Phone

Fax Number

Operator Mode

Telephony Mode (BETA)

Current Telephony Mode

_

Selected Device

_

Select a Physical Device

Headset Controls

HID Headset Control Enabled (BETA)

Detected Device

_

Configure Action Button

Legacy Headset Control Enabled

Supports only Jabra and Poly and Required 3rd Party Software

Detected Device

_

Caller ID Settings

Outbound Caller ID Number

Selected Number

Block Outbound CID

SMS Settings

Outbound SMS Number

Selected Number

Data Settings

Call History Days Cached

Company Directory Record Limit

Higher values require additional resources

Account Settings

E164 Region

Park Filter

Blank for No Filter (All), Comma Separated Extensions to Filter

Queue Filter

Blank for No Filter (Limit 10), Comma Separated Extensions to Filter

No Queue Limit (Unsupported)

Pop URL

Pop URL - Insert [phone] and [name] where needed

Smart Forward

Smart Forward Destination

Smart forward automatically forwards calls to the above destination when you are already on the phone.

Call Alerts

Alert on Calls, Comma Separated Phone Numbers

Call alerts will notify on calls to or from a number in the list above.

Auto Hide Alert

Message Suggestions

Message Suggestions, Comma Separated Phrases

These suggestions will be available on chat and sms screens.

AI Assistant

In-Browser Call Transcription

Preferred AI Assistant

Enable Automatic Clyde AI

Microsoft 365

Microsoft 365 Login

Show MS Teams Presence

MS Teams Chat

Microsoft 365 Auto Search

Show All MS Teams Groups

No Microsoft Groups

Add Group Filters (Recommended for Large Orgs)

Active Group Filters

Google Workspace

Google Workspace Login

Google App Client ID

Google App API Key

Hidden Groups

0 Events

Custom Colors

Primary Color

Secondary Color

Pre-defined Themes

Welcome to Bridge Operator Console

For RingCentral

License Information

Valued User Since

_

License Renews

_

Logos provided by Clearbit

Select Audio Devices

License Agreement

By using this software you agree to the following terms

Bridge Communications LLC.

Product Videos

Bridge Operator Console For RingCentral

Getting Started

20 Minute Quick Start Video

Bridge Operator Console for RingCentral Video Playlist

User Manual

Bridge Operator Console For RingCentral

Product Update History

Bridge Operator Console For RingCentral

Call Control Icons

Call Control Icons	Icon Functions
	Answers the selected conversation.
	Ends the selected conversation.
	Puts the selected conversation on hold.
	Resumes the selected conversation.
	Parks the selected conversation.
	Opens the DTMF Window.
	Unmutes your microphone.
	Mutes your microphone.

Presence Icons

Presence Icons	Icon Indicator
	Available
	Busy
	Invisible
	Do Not Disturb
	Offline or Unknown

User Control Icons

User Call Control Icons	Icon Functions
	Transfers the selected conversation to the user.
	Consult Transfers the selected conversation to the user.
	Transfers the selected conversation to the user's mobile phone.
	Transfers the selected conversation to the user's voice mail.
	Adds the selected user to the current conversation.

User Contact Information Icons

User Contact Information Icons	Icon Functions
	Call the selected user.
	Chat with the selected user.
	Call the selected user's mobile phone.
	Send an email to the selected user.
	Call the selected user's work phone number.

Related People Icons

Related People Icons	Icon Functions
	Chat with the related user.
	Display the related user.
	Call the related user.
	Transfer to related user.
	Consult transfer to related user.

Collect Debug

Call Queues

Calls in Selected Queue

Call Notes -

Updated by -

Information

Caller History

Call

Caller Action History

Actions

Ringer Sound

Ring Volume

Street

Street2

City

Zip

Customer Name

State

State ID

Country

Country ID

Queue Sign In Status

Signed OUT of Queue

Signed IN to Queue

Screen Layout

Basic Simple Layout

Basic Simple Layout 2

No Parking Lot

No Call Queues

Basic Horizontal

Basic Vertical

All Users

Group Members

Call Alert

_

Alert History

Send SMS

Phone Number

Message

New Conference Name

RC Dial In Number (e164 only)

More Info

Current Conferences

Encrypted Cloud Backup/Restore

Backup Settings Restore Settings

File Backup/Restore

Backup Settings Restore Settings

Phone -

Name -

Queue Number -

Queue Name -

Set Headset Button

Start Button Capture Stop Button Capture
Save HID Last Event ID Manually Set Event ID

Last Button Event ID

0

HID Event History

Voicemail Email View

Click play on a message below to listen.

Call Transcript

Call Sentiment

AI Sentiment Analysis

AI Call Sentiment

.

Right Floating Panel

You're currently on an active call on another device

Note:

Your Name

Your Line

-

_

Audio Conversations

Selected Conversation

Calls By Hour

Call Minutes By Hour

Calls in Queue

Company Directory

Parking Lot - Live View0

Groups

Call History

Just a moment, preparing to load.

Pickup Parked Call

Transfer When Available

1 Day

Mobile Phone

_

Work Phone

_

Home Phone

_

Email Address

_

Tools

Intercom

The user must have a phone configured for the intercom feature. If this does not work, consult you system administrator.

_

Conversation

Select a conversation on the left

Conversations

Messages

Selected Recording

Selected Voicemail

Number

Label

Status

Number

Label

Type

Ring Mode

_

_

Operator Mode

Telephony Mode (BETA)

Current Telephony Mode

_

Selected Device

_

Select a Physical Device

Headset Controls

HID Headset Control Enabled (BETA)

Detected Device

_

Legacy Headset Control Enabled

Supports only Jabra and Poly and Required 3rd Party Software

Detected Device

_

Caller ID Settings

Outbound Caller ID Number

Selected Number

Block Outbound CID

Enabled

SMS Settings

Outbound SMS Number

Selected Number

Data Settings

Call History Days Cached

Company Directory Record Limit

Account Settings

Account Settings

E164 Region

Park Filter

Blank for No Filter (All), Comma Separated Extensions to Filter

Queue Filter