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New Incoming Call

Title -

Dept -

Activity -

Note -

User Information

Logo

Company

Website

Nick Name
Call Control

The user is currently on a call
Notify user via Instant Message
Transfer When Available
Notes

Notes

Add New Note

No Expiration
Expire After Days

1 Day
Contact Information

Mobile Phone

Work Phone

Home Phone

Email Address
Messaging and Intercom

User Message

Message
Message to user.

Intercom

The user must have a phone configured for the intercom feature. If this does not work, consult you system administrator.
Related People
Call Forwarding
Admin Tools

Change User Queue Availability

Monitor User

Change User Presence

Edit Contact Delete Contact

Call Control Icons	Icon Functions
	Answers the selected conversation.
	Ends the selected conversation.
	Puts the selected conversation on hold.
	Resumes the selected conversation.
	Parks the selected conversation.
	Opens the DTMF Window.
	Unmutes your microphone.
	Mutes your microphone.

Presence Icons	Icon Indicator
	Available
	Busy
	Do Not Disturb
	Offline or Unknown

User Call Control Icons	Icon Functions
	Transfers the selected conversation to the user.
	Consult Transfers the selected conversation to the user.
	Transfers the selected conversation to the user's mobile phone.
	Transfers the selected conversation to the user's voice mail.
	Adds the selected user to the current conversation.

User Contact Information Icons	Icon Functions
	Call the selected user.
	Chat with the selected user.
	Call the selected user's mobile phone.
	Send an email to the selected user.
	Call the selected user's work phone number.

Related People Icons	Icon Functions
	Chat with the related user.
	Display the related user.
	Call the related user.
	Transfer to related user.
	Add Related user to call.

Note:

Your Name

Your Line

-

Audio Conversations

Selected Conversation

Caller ID

Caller Name

Calls By Hour

Call Minutes By Hour

New Feature Alert - February 2020

New Camp-On feature. Auto transfer calls to user when they complete their current call.

Company Directory

Parking Lot + History

Groups

Call History

Just a moment, preparing to load.

Title -

Dept -

Activity -

Note -

Logo

Company

Website

Nick Name

The user is currently on a call

phone_forwarded Transfer When Available

Notes

Add New Note

1 Day

Mobile Phone

Work Phone

Home Phone

Email Address

User Message

Message

Intercom

The user must have a phone configured for the intercom feature. If this does not work, consult you system administrator.

Change User Queue Availability

Monitor User

Change User Presence

Large panel

Selected Recording

Selected Voicemail

Number

Label

Status

Number

Label

Type

Operator Mode

Telephony Mode

Selected Device

SMS Settings

SMS Number

Selected Number

Call History Settings

Call History Days Cached

Account Settings

Account Settings

Toggle Settings

Debug

Disabled

Predictive Transfer

Enabled

Text to Speech

Disabled

Show Company Column

Disabled

Search While Typing

Enabled

Incoming Call Alert

Enabled

Auto Listen on Hold

Disabled

Go Home After Call Handled

Disabled

Show Call Queues Button

Enabled

Modern Messaging

Transfer When Available