Bridge Operator Console - for RingCentral

New Feature Alert - May 2021

New Feature - Caller ID Lookup on Park Pickup
New Feature - License Portal Permissions - CallerID, Calendar
New Feature - License Portal Settings - Defaults or Forced
New Feature - DTMF Pad on Consult Transfer
New Feature - Screen Pop URL
Update - Search now included Email field
Update - Base Libraries
Update - CSS Additions

See Update Videos

Title -

Dept -

Activity -

Note -

User Information

Logo

Company

Website

ID

Office

Nick Name
Call Control

The user is currently on a call
Notify user via Instant Message
Transfer When Available
Active Calls
Notes

Notes

Add New Note

No Expiration
Expire After Days

1 Day
Contact Information

Mobile Phone

Work Phone

Home Phone

Email Address
Messaging and Intercom

User Message

Message
Message to user.

Intercom

The user must have a phone configured for the intercom feature. If this does not work, consult you system administrator.
User's Schedule
Related People
Call Forwarding
Admin Tools

Change User Queue Availability

Monitor User

Change User Presence

Change Picture

Edit Contact Delete Contact

Welcome to Bridge Operator Console

Valued User Since

License Renews

Logos provided by Clearbit

License Agreement

By using this software you agree to the following terms

Bridge Communications LLC.

Getting Started

9 Minute Quick Start Video

Call Control Icons

Call Control Icons	Icon Functions
	Answers the selected conversation.
	Ends the selected conversation.
	Puts the selected conversation on hold.
	Resumes the selected conversation.
	Parks the selected conversation.
	Opens the DTMF Window.
	Unmutes your microphone.
	Mutes your microphone.

Presence Icons

Presence Icons	Icon Indicator
	Available
	Busy
	Do Not Disturb
	Offline or Unknown

User Control Icons

User Call Control Icons	Icon Functions
	Transfers the selected conversation to the user.
	Consult Transfers the selected conversation to the user.
	Transfers the selected conversation to the user's mobile phone.
	Transfers the selected conversation to the user's voice mail.
	Adds the selected user to the current conversation.

User Contact Information Icons

User Contact Information Icons	Icon Functions
	Call the selected user.
	Chat with the selected user.
	Call the selected user's mobile phone.
	Send an email to the selected user.
	Call the selected user's work phone number.

Related People Icons

Related People Icons	Icon Functions
	Chat with the related user.
	Display the related user.
	Call the related user.
	Transfer to related user.
	Consult transfer to related user.

Information

New Feature Alert - May 2021

You're currently on an active call on another device

Note:

Your Name

Your Line

-

Audio Conversations

Selected Conversation

Calls By Hour

Call Minutes By Hour

Company Directory

Parking Lot - Live View

Groups

Call History

Just a moment, preparing to load.

Title -

Dept -

Activity -

Note -

Logo

Company

Website

ID

Office

Nick Name

The user is currently on a call

phone_forwarded Transfer When Available

Notes

Add New Note

1 Day

Mobile Phone

Work Phone

Home Phone

Email Address

User Message

Message

Intercom

The user must have a phone configured for the intercom feature. If this does not work, consult you system administrator.

Change User Queue Availability

Monitor User

Change User Presence

Change Picture

Large panel

Selected Recording

Selected Voicemail

Number

Label

Status

Number

Label

Type

Ring Mode

Operator Mode

Telephony Mode

Selected Device

Caller ID Settings

Outbound Caller ID Number

Selected Number

SMS Settings

Outbound SMS Number

Selected Number

Call History Settings

Call History Days Cached

Account Settings

Account Settings

Park Filter

Blank for No Filter (All), Comma Separated Extensions to Filter

Queue Filter

Blank for No Filter (All), Comma Separated Extensions to Filter

Pop URL

Pop URL - Insert [phone] and [name] where needed

Toggle Settings

Debug

Disabled

Predictive Transfer

Enabled

Text to Speech

Disabled

Show Company Column

Disabled

Transfer When Available