Bridge Operator Console
Bridge OC
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New Feature Alert - February 2021 R2
New Feature - Ability to Hide Groups
New Setting - MS Teams Groups Toggle
New Setting - Call Forwarding - Ring Mode
See Update Videos
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Note:
headset_mic
toggle_off
toggle_on
voicemail
Your Name
Your Line
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Available
Busy
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Audio Conversations
Selected Conversation
Caller ID
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phone_missed
phone_paused
phone_in_talk
local_parking
mic_off
Calls By Hour
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Company Directory
Parking Lot - Live View
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New Incoming Call
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chat
people
contacts
local_printshop
star
star_border
Title -
Dept -
Activity -
Note -
User Information
Logo
Company
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ID
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Call Control
phone_forwarded
contact_phone
phonelink_ring
perm_phone_msg
phone_forwarded
local_parking
The user is currently on a call
Notify user via Instant Message
phone_forwarded
Transfer When Available
Notes
Notes
Add New Note
No Expiration
Expire After Days
1 Day
Add User Note
Contact Information
Mobile Phone
Work Phone
Home Phone
Email Address
phone
chat
phone_iphone
email
work
Messaging and Intercom
User Message
Message
Message to user.
Intercom
The user must have a phone configured for the intercom feature. If this does not work, consult you system administrator.
Call Intercom
User's Schedule
Related People
Call Forwarding
Show Forwarding Info
Forward My Calls To This User
Forward This Users Calls To Me
Admin Tools
Change User Queue Availability
Stop Taking Queue Calls
Take Queue Calls
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Monitor Calls
Change User Presence
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Open Panel
Large panel
Selected Recording
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Selected Voicemail
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Number
Add Number
Label
Status
Allowed
Blocked
Number
Add Number
Label
Type
Home
Mobile
Work
Phone Line
Outage
Other
Ring Mode
Sequentially
Simultaneously
Save
First Name
Last Name
Nick Name
Title
Company
Notes
Website
Email Address
Mobile Phone
Work Phone
Home Phone
Fax Number
Add Contact
First Name
Last Name
Nick Name
Title
Company
Notes
Website
Email Address
Mobile Phone
Work Phone
Home Phone
Fax Number
Save Contact
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Selected Number
Call History Settings
Call History Days Cached
Account Settings
Account Settings
Change Password
Change Name Pronunciation
Park Filter
Blank for No Filter (All), Comma Separated Extensions to Filter
Save Park Filter
Queue Filter
Blank for No Filter (All), Comma Separated Extensions to Filter
Save Queue Filter
Get My Queues
Toggle Settings
Debug
Disabled
Predictive Transfer
Enabled
Text to Speech
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Show Company Column
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Search While Typing
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Microsoft 365 Login
Disabled
Show MS Teams Presence
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Show All MS Teams Groups
Disabled
Held Call Alert
Disabled
Incoming Call Alert
Enabled
Auto Listen on Hold
Disabled
Go Home After Call Handled
Disabled
Show Call Queues Button
Enabled
Modern Messaging
Enabled
Show Incoming Chat Messages
Enabled
Queue Sign In on Launch
Enabled
Prompt Call Device Switching
Disabled
Hidden Groups
Additional Call Control
Start Recording
Stop Recording
Switch Devices (Flip)
Call with RingOut
Number to Dial
Dial
DTMF Keypad
1
4 (GHI)
7 (PQRS)
*
2 (ABC)
5 (JKL)
8 (TUV)
0
3 (DEF)
6 (MNO)
9 (WXYZ)
#
Blocked Callers
Block Caller
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Welcome to Bridge Operator Console
Valued User Since
License Renews
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License Agreement
By using this software you agree to the following terms
Bridge Communications LLC.
Getting Started
9 Minute Quick Start Video
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Call Control Icons
Call Control Icons
Icon Functions
phone
Answers the selected conversation.
phone_missed
Ends the selected conversation.
phone_paused
Puts the selected conversation on hold.
phone_in_talk
Resumes the selected conversation.
local_parking
Parks the selected conversation.
dialpad
Opens the DTMF Window.
mic
Unmutes your microphone.
mic_off
Mutes your microphone.
Presence Icons
Presence Icons
Icon Indicator
Available
Busy
Do Not Disturb
Offline or Unknown
User Control Icons
User Call Control Icons
Icon Functions
phone_forwarded
Transfers the selected conversation to the user.
contact_phone
Consult Transfers the selected conversation to the user.
phonelink_ring
Transfers the selected conversation to the user's mobile phone.
perm_phone_msg
Transfers the selected conversation to the user's voice mail.
group_add
Adds the selected user to the current conversation.
User Contact Information Icons
User Contact Information Icons
Icon Functions
phone
Call the selected user.
chat
Chat with the selected user.
phone_iphone
Call the selected user's mobile phone.
email
Send an email to the selected user.
work
Call the selected user's work phone number.
Related People Icons
Related People Icons
Icon Functions
Chat with the related user.
Display the related user.
Call the related user.
Transfer to related user.
Consult transfer to related user.
Fax To Number
Send Fax
Call Queues
Calls in Selected Queue
Call Notes -
Save Call Notes
User's Active Calls
Supported Devices for Monitoring
Monitor Selected Call on Device
people
Caller History
Call
Caller Action History
Actions
phone_missed
Video source:
0 Calls In Queue