Bridge Operator Console - for RingCentral

Bridge Operator Console

Bridge OC

Pages
- Other Pages
- Bridge License Manager
- Queue Popout
- Queue Calls Popout
- Queue Count Popout
- Parking Lot Popout
- Company Directory Popout
Settings
- Program Settings
- General Settings
- Audio Devices
- Screen Layout
- Auto Size Screen Grids
- Backup Settings
- Themes
- Dark Theme
- Light Theme
- Custom Theme Colors
- Select Custom Theme
- Language
- English
- Canadian French
- Dutch
- French
- German
- Portuguese
- Spanish
People
- Contacts
- New Personal Contact
- Microsoft 365 Contacts
- Get Microsoft 365 Personal Contacts
- Get Microsoft 365 Organization users
- Google Workspace Contacts
- Get Google Personal Contacts
- Get Google Workspace Directory Users
Tools
- Call Tools
- Redial
- Queues
- RC Meetings
- DTMF Keypad
- Blocked Numbers
- Call Forwarding
- Send SMS
- Chat
- Voice Mail
- Call Voice Mail
- View Voice Mail
- Messages
- Recent Chat Messages
- Recent SMS Messages
- Call Recording
- View Recent Recordings
- Fax Utilities
- Send Fax
Reports
- User Reports
- Your Call Dispositions Today
- Your Call Minutes Today
- Your Call Minutes This Week
- Your Actions Today
- Your Actions Last 7 Days
- Your Call History Today
- Your Call History Last 7 Days
- Organization Reports
- Organization Call Dispositions Today
- Organization Call Minutes Today
- Organization Call Minutes This Week
Help
- Reference
- About
- Icon Help Key
- YouTube Videos
- User Feedback
- Give us Feedback
- Technical Support
- Chat
- Open Trouble Ticket
- Schedule Remote Support
- Email BOC Support
- Reload Page
Sign Out

New Feature Alert - September, 2023

Update - Call Alert Optional Timeout
Update - Call Alert Matching Extended to RC ID
Update - New OS New Call Notification
Update - Improved Hover Over User Notes
New - Additions to Effects Library
Update - Contact Card Redesign
New - Rich Dark and Light Themes
Update - Base Libraries
Update - CSS Additions
Update - General Fixes and Performance Enhancement

See Update Videos

You're currently on an active call on another device

Your device is call forwarded. Click to TURN OFF

A new version of this app is available. Click here to update.

Note:

Clear Note

Out to Lunch Out of Office On Vacation

Custom Note

Your Name

Your Line

-

Audio Conversations

Selected Conversation

Calls By Hour

Call Minutes By Hour

Calls in Queue

Company Directory

Search Home Group Predictive Transfer Active Calls

Dial Transfer Consult Transfer

Parking Lot - Live View

Groups

Call History

Email:

Title:

Just a moment, preparing to load.

Title -

Dept -

Activity -

Note -

Call Control

The user is currently on a call
Notify user via Instant Message
Transfer When Available

Some placeholder content for the collapse component. This panel is hidden by default but revealed when the user activates the relevant trigger.

User Information

Company
Office
Nick Name
ID

Active Calls
Custom Fields
Microsoft Information
Notes

Notes

Add New Note

No Expiration
Expire After Days

1 Day
Contact Information

Mobile Phone

Work Phone

Home Phone

Email Address

Tools
Intercom

Intercom

The user must have a phone configured for the intercom feature. If this does not work, consult you system administrator.
User's Schedule
Related People
Call Forwarding
Admin Tools

Change User Queue Availability

Monitor User

Change User Presence

Change Picture

Edit Contact Delete Contact

Conversation Select a conversation on the left
Conversations	Messages

Selected Recording

Selected Voicemail

Number

Label

Status

Number

Label

Type

Ring Mode

First Name

Last Name

Nick Name

Title

Company

Notes

Website

Email Address

Mobile Phone

Work Phone

Home Phone

Fax Number

First Name

Last Name

Nick Name

Title

Company

Notes

Website

Email Address

Mobile Phone

Work Phone

Home Phone

Fax Number

Operator Mode

Telephony Mode

Selected Device

Headset Controls

Detected Device

Caller ID Settings

Outbound Caller ID Number

Selected Number

SMS Settings

Outbound SMS Number

Selected Number

Data Settings

Call History Days Cached

Company Directory Record Limit

Higher values require additional resources

Account Settings

Park Filter

Blank for No Filter (All), Comma Separated Extensions to Filter

Queue Filter

Blank for No Filter (All), Comma Separated Extensions to Filter

Pop URL

Pop URL - Insert [phone] and [name] where needed

Smart Forward

Smart Forward Destination

Smart forward automatically forwards calls to the above destination when you are already on the phone.

Call Alerts

Alert on Calls, Comma Separated Phone Numbers

Call alerts will notify on calls to or from a number in the list above.

Auto Hide Alert

Enabled

Message Suggestions

Message Suggestions, Comma Separated Phrases

These suggestions will be available on chat and sms screens.

Toggle Settings

Debug

Disabled

Predictive Transfer

Enabled

Predictive Transfer Plus

Enabled

Text to Speech

Disabled

Show Company Column

Disabled

Search While Typing

Enabled

Held Call Alert

Disabled

Prompt Call Device Switching

Disabled

Play Parked Call Audio

Disabled

Make all Calls with RingOut

Disabled

Make Quick Transfer Consult

Disabled

Search User Notes

Disabled

Incoming Call Alert

Enabled

Auto Listen on Hold

Disabled

Go Home After Call Handled

Disabled

Show Call Queues Button

Enabled

Modern Messaging

Enabled

Show Incoming Chat Messages

Enabled

Queue Sign In on Launch

Enabled

Show Notification Toasts

Enabled

Play New Queue Call Alert

Enabled

Auto Manage Queue Filter

Disabled

Auto Manage Park Filter

Disabled

Microsoft 365

Microsoft 365 Login

Disabled

Show MS Teams Presence

Disabled

MS Teams Chat

Disabled

Microsoft 365 Auto Search

Disabled

Show All MS Teams Groups

Disabled

No Microsoft Groups

Disabled

Add Group Filters (Recommended for Large Orgs)

Active Group Filters

Google Workspace

Google Workspace Login

Disabled

App Authorization

Google App Client ID

Google App API Key

Hidden Groups

Welcome to Bridge Operator Console

Valued User Since

License Renews

Logos provided by Clearbit

License Agreement

By using this software you agree to the following terms

Bridge Communications LLC.

Getting Started

9 Minute Quick Start Video

Call Control Icons

Call Control Icons	Icon Functions
	Answers the selected conversation.
	Ends the selected conversation.
	Puts the selected conversation on hold.
	Resumes the selected conversation.
	Parks the selected conversation.
	Opens the DTMF Window.
	Unmutes your microphone.
	Mutes your microphone.

Presence Icons

Presence Icons	Icon Indicator
	Available
	Busy
	Do Not Disturb
	Offline or Unknown

User Control Icons

User Call Control Icons	Icon Functions
	Transfers the selected conversation to the user.
	Consult Transfers the selected conversation to the user.
	Transfers the selected conversation to the user's mobile phone.
	Transfers the selected conversation to the user's voice mail.
	Adds the selected user to the current conversation.

User Contact Information Icons

User Contact Information Icons	Icon Functions
	Call the selected user.
	Chat with the selected user.
	Call the selected user's mobile phone.
	Send an email to the selected user.
	Call the selected user's work phone number.

Related People Icons

Related People Icons	Icon Functions
	Chat with the related user.
	Display the related user.
	Call the related user.
	Transfer to related user.
	Consult transfer to related user.

Collect Debug

Fax To Number

Call Queues

Calls in Selected Queue

Call Notes -

Updated by -

User's Active Calls

Supported Devices for Monitoring

Information

Related people

Manager

Direct Reports

User's Schedule

Skills

Misc

SMS Message

Message

Message to user.

Caller History

Call

Caller Action History

Actions

Ringer Sound

Video source:

Ring Volume

Street

Street2

City

Zip

Customer Name

State

State ID

Country

Country ID

Audio Conversations

Queue Sign In Status

Signed OUT of Queue

Signed IN to Queue

Screen Layout

Reset to Default

Basic Simple Layout

Select Layout

Basic Simple Layout 2

Select Layout

No Parking Lot

Select Layout

No Call Queues

Select Layout

Basic Horizontal

Select Layout

Basic Vertical

Select Layout

Group Name

Search

Available Items

Group Members

Call Alert

Toggle Mute/Unmute

Alert History

Send SMS

Phone Number

Message

New Conference Name

RC Dial In Number (e164 only)

More Info

Current Conferences

Encrypted Cloud Backup/Restore

Backup Settings Restore Settings

File Backup/Restore

Backup Settings Restore Settings

Color
- Blue
- Purple
- Pink
- Red
- Orange
- Yellow
- Green
- Teal
- Cyan
- None
Queues

Transfer
Consult Transfer
Add to Call
Transfer Mobile
Transfer Voicemail
Forward Ringing
Park Call for User
Contact
- Call
- Chat With
- Call Mobile
- Send Email
Supervisor
- Monitor
- Whisper
- Barge

New Group
Set as Default Group
Hide Group

New Feature Alert - September, 2023

You're currently on an active call on another device

Note:

Your Name

Your Line

-

Audio Conversations

Selected Conversation

Calls By Hour

Call Minutes By Hour

Calls in Queue

Company Directory

Parking Lot - Live View

Groups

Call History

Just a moment, preparing to load.

phone_forwarded Transfer When Available

1 Day

Mobile Phone

Work Phone

Home Phone

Email Address

Tools

Intercom

The user must have a phone configured for the intercom feature. If this does not work, consult you system administrator.

Conversation

Select a conversation on the left

Conversations

Messages

Selected Recording

Selected Voicemail

Number

Label

Status

Number

Label

Type

Ring Mode

Operator Mode

Telephony Mode

Selected Device

Headset Controls

Detected Device

Caller ID Settings

Outbound Caller ID Number

Selected Number

SMS Settings

Outbound SMS Number

Selected Number

Data Settings

Call History Days Cached

Company Directory Record Limit

Account Settings

Account Settings

Park Filter

Blank for No Filter (All), Comma Separated Extensions to Filter

Queue Filter

Blank for No Filter (All), Comma Separated Extensions to Filter

Pop URL

Pop URL - Insert [phone] and [name] where needed

Smart Forward

Smart Forward Destination

Call Alerts

Alert on Calls, Comma Separated Phone Numbers

Auto Hide Alert

Enabled

Message Suggestions

Message Suggestions, Comma Separated Phrases

Toggle Settings

Debug

Disabled

Predictive Transfer

Enabled

Predictive Transfer Plus

Enabled

Text to Speech

Disabled

Show Company Column

Disabled

Search While Typing

Transfer When Available