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Update - Telerik Kendo UI upgraded from 2026.2.520 to 2026.3.811 (2026 Q3) with the matching 14.5.0 theme and a renewed license key
Update - Telerik Kendo UI script and theme now load from the jsDelivr CDN (npm packages, versions pinned with integrity hashes) instead of the Kendo CDN and unpkg; the Kendo CDN stops receiving new Kendo releases after November 11, 2026
Update - Hugging Face Transformers.js (on-device AI for embeddings, sentiment, Q&A and captions) upgraded from 4.3.1 to 4.3.2
Fix - DEVICE phone mode (desk phone such as the Poly Edge E550): a national number typed into the dial box and blind transferred is now normalised to E164 (for example 0207... becomes +44207...) just like Dial and Consult, instead of being sent as an extension; a call parked from the desk phone no longer stays listed in Audio Conversations until it is retrieved
Update - Microsoft 365: users whose RingCentral email differs from their Entra sign-in (doug.routledge@ vs doug@) are now matched by mailbox alias, a configurable UPN pattern in Settings, phone number, or name, and the result is remembered; the calendar, manager, direct reports and contact card use the matched account
Update - User Schedule calendar adapted to the redesigned 2026 Q3 Scheduler: read-only toolbar without the new "New Event" button, work-week view selected directly, and hover details preserved
Fix - User Schedule calendar could fail to redraw, or draw collapsed events, when opened for another user or inside a collapsed panel; it now rebuilds cleanly and re-measures when its panel is revealed
Update - Telerik CDN references on every page, including the license portals, Cisco pages and pop-out windows, now point at 2026.3.811 or carry a verified integrity hash so third-party script checks pass
Fix - Call Forwarding on the user card: "Forward My Calls To This User", "Forward This Users Calls To Me" and "Show Forwarding Info" had stopped working after RingCentral moved user call handling to its new API and began rejecting internal direct numbers as forwarding numbers; the buttons now set the user's Forward All Calls rule, so calls are actually forwarded, after a confirmation
Update - The Call Forwarding window now shows whether Forward All Calls is on and where the calls go, offers a Turn OFF button, and lists, adds and removes the user's work-hours ring numbers and ring order through the new RingCentral call handling API; its number and label boxes can now be typed in (the user card used to pull focus away from them)
Fix - RingCentral Messages window opened blank: internal (pager) and SMS conversations were read from a field RingCentral does not return, so the history never rendered; it now reads the message text correctly, and the window no longer pops up for messages the console itself sent, such as forwarding and parking notices
Update - RingCentral Team Messaging calls (direct chats, posts, teams, adaptive cards, recent chats, file posts and the post/chat event subscriptions) moved from the retired Glip endpoints to the documented team-messaging API; notices to users go through a Team Messaging direct chat when the console is set to chat, with the pager as fallback; the "call waiting" notice is now an Adaptive Card
New - "Forward This Users Calls To..." on the user card: a searchable, paged list of users and call queues opens inside the card to forward the selected user's calls there, with a confirmation and a chat notice to the user; the Call Forwarding buttons were restyled as a tidy stacked group
New - Effects: an Ocean effect joins the Effects window; the five fish graphics swim across the screen in both directions while bubbles rise, and the usual Turn OFF button clears it
Fix - Microsoft 365 schedules: the shared mail token had not been requested correctly since the sign-in library upgrade, so other users' calendars only loaded when the operator personally had access to them; every user's schedule now loads with the organisation token
New - Settings backup: your console settings are now backed up to the cloud automatically after you change a setting, close Settings, or sign out; a wiped browser or a new computer is offered the saved copy on first sign-in, and manual cloud and file backup/restore keep you signed in
Update - Transformers.js, the in-browser AI engine behind Clyde's RAG search, upgraded from 4.3.0 to 4.3.1 with embedding results verified identical to the previous version
Update - AlaSQL 4.20.0 (from 4.18.0), verified against the console's call history, captions and chart queries; today's disposition and direction charts now list their categories in alphabetical order as intended
Update - E164 Region is now read from the RingCentral extension's home country (falling back to the assigned country or the user's direct number) rather than an optional field that was often missing and left the region on US; the first sign-in adopts it automatically, later sign-ins offer to correct a mismatch, and answering No remembers that choice until the extension's country changes
Update - Telerik Kendo UI upgraded from 2026.3.811 to 2026.3.1015 (2026 Q3 service pack) with the matching 14.6.1 Bootstrap theme on every page, including the license portals and pop-out windows; the script key was verified against the new build and all CDN tags carry refreshed integrity hashes
Update - AlaSQL 4.21.0 (from 4.20.0), verified in the browser to return identical results for the console's IndexedDB call history, captions, actions and chart queries
New - Effects: an Elephants effect joins the Effects window; five hand-drawn elephant graphics drift down the screen like the other animal effects, and the usual Turn OFF button clears it
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