Bridge Operator Console

by Bridge Communications

RingCentral

BOC Ringcentral Update History

A complete record of updates, new features, and improvements to Bridge Operator Console for RingCentral.

BOC Dialpad  •  BOC MS Teams  •  BOC RingCentral

August 1, 2026

New - Stripe payments in the license portal
Update - Fixed directory clicks not opening the user panel after a quick transfer
Update - Fixed RingOut mode not dialing external numbers
Update - Fixed device control mode showing a connection error on successful sign-in
Update - WebPhone setup failures now show an alert and retry automatically instead of failing silently
Update - Fixed queue call cleanup occasionally removing the wrong call from the pick list
Update - Fixed queue display clearing for accounts with exactly 10 call queues
Update - Fixed a stall when looking up the origin of parked calls
Update - Abort Transfer now correctly hangs up the consult call
Update - Improved call control stability when a caller hangs up mid-action
Update - Fixed RingCentral profile photos not loading when Microsoft 365 integration is off
Update - Fixed external contacts missing from the directory
Update - Fixed personal contacts beyond the first page not loading
Update - Fixed voicemail playback from the voicemail list
Update - Call Details window now shows full call information
Update - Queue pick list now shows the longest-waiting call first
Update - Fixed users without a department missing from search results
Update - Settings switches now display the correct on/off state when disabled
Update - Stacked call dialogs now close automatically on new call events
Update - Fixed presence and call-forward indicators not updating for all users
Update - Fixed transfer and call buttons for mobile/work/home numbers with formatted digits
Update - Fixed the Action column showing blank in Today and This Week reports
Update - Fixed duplicate window handlers that could open stacked popup windows
Update - Fixed Microsoft 365 token handling and Teams group loading errors
Update - Fixed the floating panel and AI panel dragging together
Update - Fixed call notes duplicating when appending to an existing call
Update - First-run defaults for SMS and Caller ID numbers now apply correctly
Update - License portal: fixed stale license data that could assign an already-occupied license
Update - License portal: All Users list and queue timer settings now load correctly
Update - License portal: fixed error messages showing "undefined" instead of the user name
Update - License portal: Medical Connector menu now only appears when enabled
Update - License portal: improved sign-in reliability and error recovery
Update - Major reduction in RingCentral API usage across presence, call history, queues, and messaging
Update - Call history backfill now resumes where it left off instead of restarting at each sign-in
Update - Queue status now reacts immediately to your toggles and supervisor changes
Update - Component updates: Bootstrap 5.3.8, Kendo UI 2026.2.520, libphonenumber, Microsoft Graph Toolkit
Update - Security hardening: PDF viewer protection, integrity checks on CDN files, removal of unused libraries
Update - Removed over 6,000 lines of legacy code for faster loading

July 1, 2026

Update - AI engine upgraded to Gemini 3.1 Flash Lite
Update - AlaSQL 4.17.3
Update - libphonenumber 1.13.5
Update - lz-string 1.5.0

June 1, 2026

New - Send file attachments in RingCentral chat via the built-in paperclip icon in the input area (up to 30 MB)
New - Photos shared in RingCentral chat display inline; other file types render as a card with name, size, and a working Download button
New - Send file attachments in MS Teams chat via the built-in paperclip icon in the input area
New - Photos in MS Teams chat display inline (jpg/png up to 4 MB) using Microsoft Graph hosted content
New - Other file types in MS Teams chat upload to your OneDrive and post as an organization-shared link (one-time consent)
New - Emoji shortcodes (e.g. :zany_face:) now render as the actual emoji glyph in chat
Update - Posts that contain both text and attachments now render both, instead of dropping the text
Update - Posts with multiple attachments now render every attachment instead of only the first
Update - Switching between chat conversations is smoother and no longer leaves stale render artifacts behind

May 1, 2026

New - Set Microsoft Teams Presence from User Panel
New - Set Microsoft Teams Status Message from User Panel
Update - WebHID Headset Control promoted to standard, Legacy Depricated
New - Queue Activity now shows Agent Availability as a battery-style indicator
New - Agent Availability also available in Queue Popout and Queue Count Popout windows

April 1, 2026

Update - Kendo CSS to 12.3
Update - Chat Control
Update - jQuery 4.0
Update - Font Awesome
New - Additions to Effects Library.

March 1, 2026

Windows MSI Install Available
Closed Captions Window
Live Translations of Closed Captions
Font Awesome 7.2 Convert to CSS
New - Additions to Effects Library.

February 1, 2026

New - AI RC Chat Summary
Update - MSAL 4.28.1
New - Additions to Effects Library.

January 1, 2026

Update - Teams Chat Resizing
New - AI MS Teams Chat Summary
New - MS Teams Group Chats
New - AI MS Teams Chat Group Summary
New - Additions to Effects Library.

December 1, 2025

New - MS Teams One on One Chat
New - MS Teams Group Chat
New - Additions to Effects Library.

November 1, 2025

New - AI Summary of RingCentral Voicemails
New - AI Summary of MS Outlook Voicemails
Update - Font Awesome 7.1
New - Additions to Effects Library.

October 1, 2025

New - Sentiment Trigger Rules for Supervisors
Update - Font Awesome 7.01
Update - VM Legacy view with new AI
New - Additions to Effects Library.

September 1, 2025

New - AI Agentic Clyde (Phase 3)
New - AI Call Generate Email Followup
New - AI Call Generate SMS Followup
New - AI Call Generate Blog Article
New - AI Call Generate KB Article
New - AI Call Generate Social Media Post
New - AI Call Generate Product Recommendation
New - AI Call Generate CRM Summary
New - Automatic Sentiment Calming Scripts
New - Unlimited Custom Color Configuration
Update - Font Awesome 7
New - Additions to Effects Library.

August 1, 2025

New - AI Assistant
New - AI Sentiment on Live and Transcribed Calls
New - AI Call Summary on Transcribed Calls
New - AI Call Highlights on Transcribed Calls
New - AI Call Action Items on Transcribed Calls
New - AI Caller History Summary
New - AI Call Coaching
Update - Kendo Framework
New - Additions to Effects Library.

July 1, 2025

New - Call Forwarding Screen Directs to RC
New - Call Rule Changes are Now Subscriptions
Update - MSAL 4.13.1
Update - Bootstrap 5.3.7
New - Additions to Effects Library.

June 1, 2025

New - View Details of any Call in the Call History Grid
New - Auto Open DTMF Keypad on Paging Dial
Update - RC Webphone 1.0.10
New - Additions to Effects Library.

May 1, 2025

New - Grids contain auto paging for improved performance
Update - Added Menu Option to Stop Auto Recording Under Tools Menu
Update - RC Webphone 1.0.8
Update - RC JS 5.0.4
New - Additions to Effects Library.

April 1, 2025

Update - Added Reason and Reason Description to Large Call History Grid
New - Search Includes Groups
Update - MSAL
Update - MGT
New - Additions to Effects Library.

March 1, 2025

New - Create Callback Note
New - User Numbers Section on Contact Card
Update - Kendo
Update - MSAL
New - Additions to Effects Library.

February 1, 2025

New - Ability to Hide Right Most Column
Update - Pop out Call Queues have time based color status.

January 1, 2025

New - External Cloud Connector Object type display
New - Including Partner Business Mobile Number object types
Update - License Manager displays queue timer settings properly on load.

December 1, 2024

New - Rename Group Option
Update - Font Awesome 6.7
Update - CSS v10
Update - Microsoft Graph Toolkit 4.4
New - Additions to Effects Library.

November 1, 2024

New - Hide / Show Parking Lot
New - Parking Lot Count Badge
New - Additions to Effects Library.

October 1, 2024

New - Shared Groups, Microsoft Groups, admin and individual
New - Transfer button on call queues in groups
New - Transfer button on call queues in call queue section
Update - Move call history to 2 separate tables to provide better accuracy
New - Full Screen Button
Update - Hover exposes full MS Card on MS Tab.

September 1, 2024

New - Drawer and Screen Layout
New - Updated CSS to 8.2 from 6.4
Update - Performance Enhancements
Update - Latest RingCentral data library
Update - Last RingCentral subscription library.

August 1, 2024

New - Optional Auto Call Notes
Update - Fix to CID Restore on Park Pickup
Update - Microsoft Libraries.

July 1, 2024

New - Optional RingCentral Unified Presence
New - Voicemail Email View Teams Users
Update - Menu Changes.

June 1, 2024

New - Support RingCentral External Shared Contacts
New - Support for Making Calls with Anonymous Caller ID
Update - Ease in switching from WEBRTC to DEVICE mode
Update - Times added to user notes.

May 1, 2024

New - Support for HID headsets
New - In app User Guide
Update - Updated Getting Started Video
Update - Teams custom status in Activity column.

April 1, 2024

Update - Changes to Queue Filters Limit
New - All Queues Listed in Groups
Update - Remove Depreciated RingOut Option
Update - Fixed RingCentral API Sound Missing on Outbound Call.

March 1, 2024

Update - Updated RingCentral SDK
Update - Updated RingCentral Subscription SDK
Update - Updated RingCentral Webphone SDK
Update - Updated MGT to V4.

February 1, 2024

New - E164 Country Setting
New - Queue Scripts
New - Updated License Portal.

January 1, 2024

New - Time Based Color on Waiting Queue Calls
New - Ability to Move in App Call Notification.

Bridge Communications, LLC • 1830 52nd St S, Fargo, ND 58103

© 2026 Bridge Communications, LLC. All rights reserved.