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New - Application Font: choose any of the nearly 2,000 Google Font families, listed alphabetically, for the console from a new Appearance card in Settings; the choice is saved automatically and applied at every launch, with Open Sans remaining the default. Kendo grids and panels, Microsoft Graph contact cards, toasts and overlays now follow the selected font instead of their own hard-coded families
New - License Portal: User Settings redesigned - every console setting is now manageable per user (17 newly added), organized in the same categories as the console with modern on/off switches and a live search filter
New - License Portal: Force Settings indicator clearly shows whether settings are enforced at every launch or applied only as first-run defaults
New - UI Zoom: the console automatically scales to fit shorter screens, with a manual zoom slider and Auto mode in the bottom toolbar that remembers your preference
New - Compact layout: a Compact button in the bottom toolbar puts the call controls on one row, shows both hour charts side by side, and shortens card headers, giving the grids about 250px more room on laptops
New - Install as an App: a one-time offer after sign-in, plus a Settings card and menu item, installs the console as a standalone app without browser tabs or an address bar for about 100px more grid height
Update - Device control: fixed consult transfer dropping the consult call before answer and failing to complete (Poly and other desk phones)
Update - Device control: conference join, add participant, and intercom calls now sequence correctly on desk phones
Update - Default Caller ID and SMS number settings now display the saved value and keep typed entries
Update - The bottom toolbar with the dial box now stays visible at every window size, and the layout re-fits when the window is resized
Update - Screen auto-size now measures the live layout so all three columns fill exactly to the bottom toolbar on any screen size or zoom level
Update - The heads-up display and Selected Conversation panels are 25% shorter, and the gaps between the left column cards and between the directory and parking lot are gone, with the space handed to the calls and directory grids
Update - All grids use the compact row size for more rows in the same space
Update - The parking lot shrinks to a few rows while empty and expands when a call is parked, giving the directory the space in between
Update - Transformers.js, the in-browser AI engine behind Clyde's RAG search, upgraded from 3.8.1 to 4.3.0 with embedding results verified identical to the previous version
Fix - Two-way Teams chat stopped loading history and receiving messages after Microsoft changed its Graph beta endpoint; chat now reads through the stable v1.0 endpoint
Update - Floating panels can be dragged off-screen again to tuck them out of the way
Update - Notification toasts redesigned with rounded corners and shadows, circular avatars, and presence shown as a status badge on the user photo
Update - Organization defaults now apply only to settings the organization has actually configured
Update - License Portal: modernized to a single Bootstrap 5 framework for faster loading
Update - License Portal: improved sign-in error recovery and removed an unused messaging library
Update - Outbound Caller ID is no longer auto-selected on first launch: it stays on "RingCentral Default" so the number configured for the extension in RingCentral is used until you pick one in Settings
Fix - Call history could stay empty on large accounts: call-log records that arrived before the directory finished loading were silently discarded and never re-fetched; records now keep the extension details from the call itself, and database open failures are logged instead of hidden
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