Update Details.
Windows MSI Install Available
Closed Captions Window
Live Translations of Closed Captions
Font Awesome 7.2 Convert to CSS
New - Additions to Effects Library.

 

 

Update Details.
New - AI RC Chat Summary
Update - MSAL 4.28.1
New - Additions to Effects Library.

 

 

Update Details.
Update - Teams Chat Resizing
New - AI MS Teams Chat Summary
New - MS Teams Group Chats
New - AI MS Teams Chat Group Summary
New - Additions to Effects Library.

 

 

Update Details.
New - MS Teams One on One Chat
MS New - Teams Group Chat
New - Additions to Effects Library.

 

 

Update Details.
New - AI Summary of RingCentral Voicemails
New - AI Summary of MS Outlook Voicemails
Update - Font Awesome 7.1
New - Additions to Effects Library.

 

 

Update Details.
New - Sentiment Trigger Rules for Supervisors
Update - Font Awesome 7.01
Update - VM Legacy view with new AI
New - Additions to Effects Library.

 

 

Update Details.
New - AI Agentic Clyde (Phase 3)
New - AI Call Generate Email Followup
New - AI Call Generate SMS Followup
New - AI Call Generate Blog Article
New - AI Call Generate KB Article
New - AI Call Generate Social Media Post
New - AI Call Generate Product Recommendation
New - AI Call Generate CRM Summary
New - Automatic Sentiment Calming Scripts
New - Unlimited Custom Color Configuration
Update - Font Awesome 7
New - Additions to Effects Library.

 

 

Update Details.
New - AI Assistant
New - AI Sentiment on Live and Transcribed Calls
New - AI Call Summary on Transcribed Calls
New - AI Call Highlights on Transcribed Calls
New - AI Call Action Items on Transcribed Calls
New - AI Caller History Summary
New - AI Call Coaching
Update - Kendo Framework
New - Additions to Effects Library.

 

 

Update Details.
New - Call Forwarding Screen Directs to RC
New - Call Rule Changes are Now Subscriptions
Update - Update to MSAL 4.13.1
Update - Bootstrap 5.3.7
New - Additions to Effects Library.

 

 

Update Details.
New - View Details of any Call in the Call History Grid
New - Auto Open DTMF Keypad on Paging Dial
Update - RC Webphone 1.0.10.
New - Additions to Effects Library.

 

 

Update Details.
New - Grids contain auto paging for improved performance
Update - Added Menu Option to Stop Auto Recording Under Tools Menu.
Update - RC Webphone 1.0.8.
Update - RC JS 5.0.4.
New - Additions to Effects Library.

 

 

Update Details.
Update - Added Reason and Reason Description to Large Call History Grid.
New - Search Includes Groups
Update - MSAL
Update - MGT
New - Additions to Effects Library.

 

 

Update Details.
New - Create Callback Note
New - User Numbers Section on Contact Card
Update - Kendo
Update - MSAL
New - Additions to Effects Library.

 

 

Update Details.
New - Ability to Hide Right Most Column.
Update - Pop out Call Queues have time based color status.
New - Additions to Effects Library.

 

 

Update Details.
New - External Cloud Connector Object type display.
New - Including Partner Business Mobile Number object types.
Update - License Manager displays queue timer settings properly on load
New - Additions to Effects Library.

 

 

Update Details.
New - Rename Group Option.
Update - Font Awesome 6.7
Update - CSS v10
Update - Microsoft Graph Toolkit 4.4
New - Additions to Effects Library.

 

 

Update Details.
New - Hide / Show Parking lot.
New - Parking Lot Count Badge
New - Additions to Effects Library.

 

 

Update Details.
New - Shared Groups, Microsoft Groups, admin and individual.
New - Transfer button on call queues in groups
New - Transfer button on call queues in call queue section
Update - Move call history to 2 separate tables to provide better accuracy.
New - Full Screen Button
Update - Hover exposes full MS Card on MS Tab
New - Additions to Effects Library.

 

 

Update Details.
New - Drawer and Screen Layout
New - Upated CSS to 8.2 from 6.4
Update - Performance Enhancements
Update - Latest RingCentral data library
Update - Last RingCentral subscription library
New - Additions to Effects Library.

 

 

Update Details.
New - Optional Auto Call Notes
Update - Fix to CID Restore on Park Pickup
Update - Microsoft Libraries
New - Additions to Effects Library.

 

 

Update Details.
New - Optional RingCentral Unified Presence
New - Voicemail Email View Teams Users
Update - Menu Changes
New - Additions to Effects Library.

 

 

Update Details.
New - Support RingCentral External Shared Contacts
New - Support for Making Calls with Anonymous Caller ID
Update - Ease in switching from WEBRTC to DEVICE mode
Update - Times added to user notes
New - Additions to Effects Library.

 

 

Update Details.
New - Support for HID headsets
New - In app User Guide
Update - Updated Getting Started Video
Update - Teams custom status in Activity column
New - Additions to Effects Library.

 

 

Update Details.
Update - Changes to Queue Filters Limit
New - All Queues Listed in Groups
Update - Remove Depreciated RingOut Option
Update - Fixed RingCental API Sound Missing on Outbound Call
New - Additions to Effects Library.

 

 

Update Details.
Update - Updated RingCentral SDK
Update - Updated RingCentral Subscription SDK
Update - Updated RingCentral Webphone SDK
Update - Updated MGT to V4
New - Additions to Effects Library.

 

 

Update Details.
New - E164 Country Setting
New - Queue Scripts
New - Updated License Portal
New - Additions to Effects Library.

 

 

Update Details.
New - Time Based Color on Waiting Queue Calls
New - Ability to Move in App Call Notification
New - Additions to Effects Library.