Software License Agreement for Bridge Communications LLC. Software and the Bridge Operator Console BRIDGE COMMUNICATIONS SOFTWARE END USER LICENSE AGREEMENT (US) Thank you for selecting the Software offered by Bridge Communications (referred to as "Bridge," "we," "our," or "us"). Review these license terms ("Agreement") thoroughly. This Agreement is a legal agreement between you and Bridge Communications. By accessing or using the Software, you agree to these terms. If you do not agree to this Agreement, then you may not use the Software. Section A GENERAL TERMS 1. AGREEMENT 1.1 This Agreement describes the terms governing your use of the Bridge Communications Software including content, updates and new releases (collectively, the “Software”). It includes by reference: · Bridge Communication’s Privacy Statement provided to you in the Software and available on the website or provided to you otherwise; · Additional Terms and Conditions, which may include those from third parties; and · Any terms provided separately to you for the Software, including product or program terms, ordering, activation, payment terms, etc. 2. LICENSE GRANT AND RESTRICTIONS 2.1 The Software is protected by copyright, trade secret, and other intellectual property laws. You are only granted certain limited rights to install and use the Software, and Bridge Communications reserves all other rights in the Software not granted to you in writing herein. As long as you meet any applicable payment obligations and comply with this Agreement, Bridge grants you a personal, limited, nonexclusive, nontransferable, revocable license to use the Software only for the period of use provided in the ordering and activation terms, as set forth in this Agreement, or in accordance with Bridge Communication’s then-current product discontinuation policies, as updated from time to time, and only for the purposes described by Bridge Communications for the Software. 2.2 You acknowledge and agree that the Software is licensed, not sold. You agree not to use, nor permit any third party to use, the Software in a manner that violates any applicable law, regulation or this Agreement. You agree you will not: · Provide access to or give the Software or any part of the Software to any third party; · Reproduce, duplicate, modify, copy, deconstruct, reverse-engineer, sell, trade or resell the Software; · Transfer your license to the Software to any other party; · Attempt unauthorized access to any other Bridge systems that are not part of the Software; · Permit any third party to benefit from the use or functionality of the Software via a rental, lease, timesharing, service bureau, hosting service, or other arrangement; or · Make the Software available on any file-sharing or application hosting service. 3. PAYMENT. For Software licensed on a payment or subscription basis, the following terms apply, unless Bridge Communications notifies you otherwise in writing. This Agreement also incorporates by reference and includes program ordering and payment terms provided to you for the Software: a. Payments will be billed to you in U.S. dollars, and your account will be debited when you subscribe and provide your payment information, unless stated otherwise in the program ordering or payment terms on the website for the Software. b. You must pay with one of the following: 1. A valid credit card acceptable to Bridge Communications; 2. A valid debit card acceptable to Bridge Communications; 3. Sufficient funds in a checking or savings account to cover an electronic debit of the payment due; or 4. By another payment option Bridge Communications or authorized reseller party provides to you in writing. c. If your payment and registration information is not accurate, current and complete, and you do not notify us promptly when such information changes, we may suspend or terminate your account, terminate your license and refuse any further use of the Software. d. If you do not notify us of updates to your payment method (e.g., credit card expiration date), to avoid interruption of your service, we may participate in programs supported by your card provider (e.g., updater services, recurring billing programs, etc.) to try to update your payment information, and you authorize us to continue billing your account with the updated information that we obtain. e. Bridge Communications will automatically renew your monthly, quarterly, or annual subscription at the then-current rates, unless the Software license or subscription is cancelled or terminated under this Agreement. f. Additional cancellation or renewal terms may be provided to you on the website for the Software. 4. YOUR PRIVACY AND PERSONAL INFORMATION. You can view Bridge Communications Privacy Statement provided with the Software and on the website for the Software. You agree to the applicable Bridge Communications Privacy Statement, and any changes published by Bridge Communications. You agree that Bridge Communications may use and maintain your data according to the Bridge Communications Privacy Statement, as part of the Software. This means that Bridge Communications may use your data to improve the Software or to design promotions and to develop new products or services. Bridge Communications is a global company and may access or store personal information in multiple countries, including countries outside of your own country to the extent permitted by applicable law. 5. CONTENT 5.1 You are responsible for your content. You are responsible for all materials ("Content") uploaded, posted or stored through your use of the Software. You grant Bridge Communications a worldwide, royalty-free, non-exclusive license to host and use any Content provided through your use of the Software. Archive your Content frequently. You are responsible for lost or unrecoverable Content. You must provide all required and appropriate warnings, information and disclosures. Bridge Communications is not responsible for the Content or data you provide through your use of the Software. You agree not to use the Software, nor permit any third party to use, the Software to upload, post, distribute, link to, publish, reproduce, engage in or transmit any of the following, including but not limited to: a. Illegal, fraudulent defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind, including without limitation conduct that would encourage "flaming" others, or criminal or civil liability under any local, state, federal or foreign law; b. Content that would impersonate someone else or falsely represent your identity or qualifications, or that constitutes a breach of any individual’s privacy; c. Except as permitted by Bridge Communications in writing, investment opportunities, solicitations, chain letters, pyramid schemes, other unsolicited commercial communication or engage in spamming or flooding; d. Virus, trojan horse, worm or other disruptive or harmful software or data; and e. Any information, software or Content which is not legally yours and without permission from the copyright owner or intellectual property rights owner. 5.2 Community forums. The Software may include a community forum or other social features to exchange Content and information with other users of the Software and the public. Bridge Communications does not support and is not responsible for the content in these community forums. Please use respect when you interact with other users. Do not reveal information that you do not want to make public. Users may post hypertext links to content of third parties for which Bridge Communications is not responsible. 5.3 Bridge Communications may freely use feedback you provide. You agree that Bridge Communications may use your feedback, suggestions, or ideas in any way, including in future modifications of the Software, other products or services, advertising or marketing materials. You grant Bridge Communications a perpetual, worldwide, fully transferable, sublicensable, non-revocable, fully paid-up, royalty free license to use the feedback you provide to Bridge Communications in any way. 5.4 Bridge Communications may monitor your Content. Bridge Communications may, but has no obligation to, monitor content on the Software. We may disclose any information necessary to satisfy our legal obligations, protect Bridge Communications or its customers, or operate the Software properly. Bridge Communications, in its sole discretion, may refuse to post, remove, or refuse to remove, any content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement. 6. ADDITIONAL TERMS 6.1 Bridge Communications does not give professional advice. Unless specifically included with the Software, Bridge Communications is not in the business of providing legal, financial, accounting, tax, health care, real estate or other professional services or advice. Consult the services of a competent professional when you need this type of assistance. 6.2 We may tell you about other Bridge Communications Services. You may be offered other services, products, or promotions by Bridge Communications ("Bridge Communications Services"). Additional terms and conditions and fees may apply. With some Bridge Communications Services you may upload or enter data such as names, addresses and phone numbers, purchases, etc., to the Internet. You grant Bridge Communications permission to use information about your business and experience to help us to provide the Bridge Communications Services (including other products and services you might be interested in), to develop new products and services, and to enhance the Software. 6.3 Communications. Bridge Communications may be required by law to send you communications about the Software or Third Party Products. You agree that Bridge Communications may send these communications to you via email or by posting them on our websites. 6.4 You will manage your passwords and accept updates. You are responsible for securely managing your password(s) for access to the Software and to contact Bridge Communications If you become aware of any unauthorized access to your account. The Software may periodically be updated with tools, utilities, improvements, third party applications, or general updates to improve the Software. You agree to receive these updates. 7. DISCLAIMER OF WARRANTIES 7.1 YOUR USE OF THE SOFTWARE AND CONTENT IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS DESCRIBED IN THIS AGREEMENT, THE SOFTWARE IS PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRIDGE COMMUNICATIONS, ITS AFFILIATES, AND ITS THIRD PARTY PROVIDERS, LICENSORS, DISTRIBUTORS OR SUPPLIERS (COLLECTIVELY, "SUPPLIERS") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY THAT THE SOFTWARE IS FIT FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, DATA LOSS, NON-INTERFERENCE WITH OR NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS, OR THE ACCURACY, RELIABILITY, QUALITY OR CONTENT IN OR LINKED TO THE SOFTWARE. BRIDGE COMMUNICATIONS AND ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT THE SOFTWARE IS SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, THEFT OR DESTRUCTION. IF THE EXCLUSIONS FOR IMPLIED WARRANTIES DO NOT APPLY TO YOU, ANY IMPLIED WARRANTIES ARE LIMITED TO 60 DAYS FROM THE DATE OF PURCHASE OR DELIVERY OF THE SERVICES, WHICHEVER IS SOONER. 7.2 BRIDGE COMMUNICATIONS, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY REPRESENTATIONS OR WARRANTIES THAT YOUR USE OF THE SOFTWARE WILL SATISFY OR ENSURE COMPLIANCE WITH ANY LEGAL OBLIGATIONS OR LAWS OR REGULATIONS. 8. LIMITATION OF LIABILITY AND INDEMNITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE LIABILITY OF BRIDGE COMMUNICATIONS, ITS AFFILIATES AND SUPPLIERS FOR ALL CLAIMS RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SOFTWARE DURING THE TWELVE (12) MONTHS PRIOR TO SUCH CLAIM. SUBJECT TO APPLICABLE LAW, BRIDGE COMMUNICATIONS, ITS AFFILIATES AND SUPPLIERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES; (B) DAMAGES RELATING TO FAILURES OF TELECOMMUNICATIONS, THE INTERNET, ELECTRONIC COMMUNICATIONS, CORRUPTION, SECURITY, LOSS OR THEFT OF DATA, VIRUSES, SPYWARE, LOSS OF BUSINESS, REVENUE, PROFITS OR INVESTMENT, OR USE OF SOFTWARE OR HARDWARE THAT DOES NOT MEET BRIDGE COMMUNICATIONS SYSTEMS REQUIREMENTS. THE ABOVE LIMITATIONS APPLY EVEN IF BRIDGE COMMUNICATIONS AND ITS AFFILIATES AND SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS AGREEMENT SETS FORTH THE ENTIRE LIABILITY OF BRIDGE COMMUNICATIONS, ITS AFFILIATES AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SOFTWARE AND ITS USE. You agree to indemnify and hold Bridge Communications and its Affiliates and Suppliers harmless from any and all claims, liability and expenses, including reasonable attorneys' fees and costs, arising out of your use of the Software or breach of this Agreement (collectively referred to as "Claims"). Bridge Communications reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any Claims. You agree to reasonably cooperate as requested by Bridge Communications in the defense of any Claims. 9. CHANGES. We reserve the right to change this Agreement at any time, and the changes will be effective when posted on our website for the Software or when we notify you by other means. We may also change or discontinue the Software, in whole or in part. Your continued use of the Software indicates your agreement to the changes. 10. TERMINATION. Bridge Communications may, in its sole discretion and without notice, restrict, deny, terminate this Agreement, or suspend the Software, related online services, or other Bridge Communications Services effective immediately, in whole or in part, for suspicion of fraud, security, illegal activity or unauthorized access issues to protect the integrity of the Software or our Services or systems and comply with applicable Bridge Communications policy, or if you fail to comply with this Agreement or if you no longer agree to receive electronic communications. Upon termination you must immediately stop using the Software or applicable services and any outstanding payments will become due. Any termination of this Agreement shall not affect Bridge Communications rights to any payments due to it. Bridge Communications may terminate a free account at any time. Sections 2.2, 3 through 14 will survive and remain in effect even if the Agreement is terminated. 11. EXPORT RESTRICTIONS. You acknowledge that the Software, its related website, online services, and other Bridge Communications Services, including the mobile application, delivered by Bridge Communications are subject to restrictions under applicable US export control laws, including US trade embargoes and sanctions and security requirements, and applicable country or local laws to the extent compatible with US laws. You agree that you will comply with these laws and regulations, and will not export, re-export, import or otherwise make available products and/or technical data in violation of these laws and regulations, directly or indirectly. 12. GOVERNING LAW. North Dakota state law governs this Agreement without regard to its conflicts of laws provisions. 13. DISPUTES. ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO THE BRIDGE COMMUNICATIONS SOFTWARE OR THIS AGREEMENT WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this provision; the arbitrator shall apply North Dakota law to all other matters. Notwithstanding anything to the contrary, any party to the arbitration may at any time seek injunctions or other forms of equitable relief from any court of competent jurisdiction. WE EACH AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. BY ENTERING INTO THIS AGREEMENT AND AGREEING TO ARBITRATION, YOU AGREE THAT YOU AND BRIDGE COMMUNICATIONS ARE EACH WAIVING THE RIGHT TO FILE A LAWSUIT AND THE RIGHT TO A TRIAL BY JURY. IN ADDITION, YOU AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR LITIGATE ON A CLASS-WIDE BASIS. YOU AGREE THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED THESE RIGHTS. To begin an arbitration proceeding, send a letter requesting arbitration and describing your claim to Bridge Communications Inc. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. The decision of the arbitrator shall be final and not appealable, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. This Section 13 shall survive expiration, termination or rescission of this Agreement. 14. GENERAL. This Agreement, including Additional Terms below is the entire agreement between you and Bridge Communications and replaces all prior understandings, communications and agreements, oral or written, regarding its subject matter. If any court of law, having the jurisdiction, rules that any part of this Agreement is invalid, that section will be removed without affecting the remainder of the Agreement. The remaining terms will be valid and enforceable. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. You cannot assign or transfer ownership of this Agreement to anyone without written approval of Bridge Communications. However, Bridge Communications may assign or transfer it without your consent to (a) an affiliate, (b) a company through a sale of assets by Bridge Communications or (c) a successor by merger. Any assignment in violation of this Section 14 shall be void. Rev January 2021 ______________________ Section B ADDITIONAL TERMS AND CONDITIONS FOR BRIDGE COMMUNICATIONS DESKTOP AND BROWSER-BASED SOFTWARE IMPORTANT NOTICE. USE LIMITATIONS: Your license to use the Software, Add-On Products and related Services (if any) is subject to the General End User License Agreement terms above and the Additional Terms and Conditions below. The Additional Terms and Conditions BELOW shall prevail over any conflict or inconsistency with the General End User License Agreement terms above. 1. DEFINITIONS. For purposes of this Section B, certain capitalized words and phrases used in this Section have the meaning defined below. Other capitalized terms and their defined meaning are also provided embedded elsewhere within the text of this Agreement. 1.1. “Applications” means Bridge Communications Applications and Third Party Applications. 1.2. “Authorized User(s)” means any and all individuals (e.g., your accountant or trusted financial advisor, etc.) who you designate or authorize to access and/or modify your Software data on your behalf. 1.3. “Beta Features” means any new or updated non-commercially available Software features which Bridge Communications may from time to time make available for your use, Trial, and feedback. 1.4. “Data Transfer” means the process of transferring or sharing, upon your authorization, your Software data with or to one or more Applications. 1.5. “Desktop” is used to refer to any and all versions or editions of Bridge Operator Console primarily designed for access and use on a desktop or laptop computer (e.g., Bridge Operator Console for Windows Desktop.). 1.6. “Enhancement(s)” means any and all minor enrichments to the Software, such as new or improved features, functionality, compatibility, performance, or other content or information. For clarity, Enhancements exclude Updates and Upgrades. 1.7. “Bridge Communications Application(s)” means any and all products or Services developed by Bridge Communications that you use and/or authorize to access your Software data. 1.8. “Bridge Operator Console” or “BOC” is used to refer to the version of the console. 1.9. “BA” means the Bridge Communications Boss Admin Executive console. 1.10. “Service(s)” is used in this Section B to refer to the various systems, facilitative processing operations, functionality, or other features, including but not limited to support and maintenance, or other products or promotions which may be provided or made accessible to you in or through the Software as a standalone or online-hosted offering. 1.11. “Software” has the meaning defined furthest above in Section A.1.1., and includes the Bridge Operator Console Desktop, or Browser based software that is the object of this Agreement, any Bridge Communications-provided Services, software, applications, programs, tools, and other components accessible in or through Bridge Communications Desktop or Browser, as well as all Updates that you may be eligible to receive based on the license or Subscription purchased as set forth in Section 10 further below. For clarity, Software excludes Upgrades. 1.12. “Subscription” or “Subscription Plan” refers to the payment of fees on a monthly, quarterly, or annual basis for a license to access and use the Software or Services. 1.13. “Third Party Application(s)” means each and all products or Services developed by third parties that you use in or through the Software and/or authorize to access your Software data. 1.14. “Trial” means any add-on or other software, products, Services, functionality, or features, which may be offered by Bridge Communications or a third-party for your use on a limited or short-term basis. 1.15. “Updates” means Software bug fixes and error corrections generally provided to users of your specific version of the Software, when-and-if they are made available. For clarity, Updates exclude Enhancements and Upgrades. 1.16. “Upgrades” means each and all major or significant future-released versions of the full or complete Software. For clarity, Upgrades exclude Enhancements and Updates. 1.17. “you” and “your” as used throughout this Agreement means the individual person, or the legal entity on whose behalf such person acts, that licenses the Software and is identified by name during the Software account creation and registration process. 2. REGISTERING THE SOFTWARE; ACCOUNT SIGN UP OR SIGN-IN; REGISTRATION DATA 2.1. Registering the Software. After installation, you may be required to activate and register the Software before use and to do so you may be asked to provide a valid Software product or license number. You agree to keep your registration and/or account profile information accurate, complete, and current. Allowing or enabling others to use your license number(s), product number(s), and validation number(s), if any, is strictly prohibited. 2.2. Account Sign Up or Sign In. You may be required to create or sign up for an account (or sign in) with Bridge Communications and you agree to do so within the time specified by the Software, otherwise you will not be able to continue to use the Software. To help avoid unintended access to your account or profile information, the Software may be designed to automatically sign you out of your account (and require sign in), including after periods of inactivity. When signing up or using the Software, you may be prompted to create a (one-time) private encryption key or password in connection with your account and data file(s). Once created, please take care to memorize or securely store all passwords and encryption keys. If you forget or misplace an encryption key, you may lose access to your data that is encrypted with that key. Bridge Communications is not responsible or liable for passwords or encryption keys stored insecurely, forgotten, or misplaced, or for any unauthorized access or inability to retrieve or recover access to data resulting from such unsecured, forgotten, or misplaced passwords or encryption keys. 2.3. Registration Data. Your data, including your registration information, will be collected and used as provided in this Agreement and in accordance with our privacy policies, which can be found at https://www.bridgeoc.com/privacy.htm or by accessing the Privacy link on the website for the Software. If and when you connect to the internet and use the Software, Bridge Communications may also gather certain kinds of information which Bridge Communications may use to improve the Software in future releases and/or improve or develop other Bridge Communications products, better customize your experience with the Software in future releases, and present you with improved Bridge Communications marketing offers. 3. LICENSES, LICENSE GRANT; LIMITATIONS AND RESTRICTIONS 3.1. Licenses, License Grant. Provided that you comply with all of the terms and conditions of this Agreement, Bridge Communications grants you the following license rights: 3.1.1. Trial-User License. From time to time, Bridge Communications or certain third parties may offer certain Trials and the opportunity to use them for a finite period of time (“Trial Period”). If you have signed up to use any Trial version or Subscription in the United States: 3.1.1.1. You are granted a limited non-exclusive license during the Trial Period to use the Trial so that 1 individual may access the Trial version or Subscription on a single computer. You may print 1 copy of any online user documentation in relation to the Trial version or Subscription, however, you cannot make multiple copies of any online user documentation or printed materials that accompany the Trial (if any); and 3.1.1.2. Your license to use any Trial is valid only for the Trial Period. You understand that upon expiration of your Trial user license, you must purchase a license for the particular software, product, or Service or sign up for the Subscription in order to continue using or accessing the applicable software, product, or Service and to retain any Content (defined furthest above in Section A.5.) that you have entered into or created within the software, product, or Service data file, or posted or uploaded during the Trial Period. If you do not purchase the particular software, product, or Service license or Subscription by the end of the Trial Period, your Content will no longer be available to you. To be very clear, after using the Trial software, product, or Services during the Trial Period, if you decide not to purchase the license or Subscription for the full version of the applicable software, product, or Services, you will not be able to access or retrieve any of the Content and data you added, uploaded, or created with the Trial during the Trial Period. 3.1.2. Single User License and Single User Add-On Pack Licenses. If you purchased a single user license (by Subscription or by making a one-time, upfront payment depending on your location and the purchase options available to you) or a single user add-on pack license, you may install the Software for access and use solely by 1 specific person on: (i) 1 primary computer, and (ii) 1 additional computer (e.g., a laptop or a home computer that you own and use in your business) for use by that same specific person. 3.1.3. Multi-User License and Multi-User Add-On Pack Licenses 3.1.3.1. Certain versions of the Software or Subscription may allow for multiple additional users of the specific edition of the Software you have licensed, if applicable, upon payment of an additional license fee for each such additional user. 3.1.3.2. If you purchased a multi-user license or add-on pack (i) you may install the Software on the number of computers equal to the number of user licenses you purchased; and (ii) you understand that access and use of the Software is solely for the number of specific persons corresponding to the number of user licenses you purchased, with no substitution of such users except as expressly permitted by this Section. By way of example only, if you have 10 employees in your company, and if you have only paid for 3 user licenses for your specific edition of the Software, you are granted a limited non-exclusive license to: (x) have up to 3 individuals only (who are your owners, employees, or contractors) access the Software or Subscription; (y) download the Software on up to 3 computers which are owned and operated by and for your company and are used by up to 3 individuals only (who are your owners, employees, or contractors); (z) place 1 copy of your Software data files on a network to be accessed and used by such individuals (and install the Software on 1 additional computer above the number of the license(s) you purchased, solely to accompany your Software data file, and not for direct use of the Software by another user); and (xx) for each user license you purchased, make 1 copy of the printed materials accompanying the Software, if any, or print 1 copy of any online user documentation provided in relation to the Software, solely for use by such licensed user. Notwithstanding item (ii) in this Section, if a licensed user is no longer employed by your company, you may replace that employee’s user license (i.e., designate a new specific employee to use the license formerly used by the departed employee). All users in a multi-user environment must be using licensed copies of the same version year of the Software. Use of the Software by each additional user will be subject to the same restrictions as the single user license. You are responsible for ensuring that all licensed users, including any added licensed users, comply fully with the terms of this license. 3.1.4. Subscription Licensing. If you purchased a Subscription, the terms of this Agreement, as supplemented by the Subscription terms, will govern your use of the Software and provided that the duration of such license will be based on the Subscription model or plan you have elected. 3.1.5. Unlocking a New Software License. Changes to your license tier level will in place within 24 hours of upgrade purchase, or license subscription renewal. Bridge Communications reserves the right to extend this time, if circumstances out of our control take place. 3.1.6. Software Copies. Whichever license you obtain, if you purchased a valid license for the Software and received an authentic Bridge Communications digital versatile disc (DVD), such DVD is your backup copy of the Software. If you purchased a valid license and received the Software pre-installed on a new computer or through an electronic download, you may make one backup copy of the Software, but only for the purpose of reinstalling the Software, if needed, on the single computer or additional computer referenced in 3.1.2., and 3.1.3., above. You are not allowed to make copies of the printed materials accompanying the Software, if any, or print multiple copies of any user documentation. 3.2. Limitations and Restrictions. All rights not expressly granted to you in this Agreement are reserved by Bridge Communications. Regardless of the Software license you obtain, you are not licensed or permitted under this Agreement to do any of the following: (i) modify, adapt, translate, rent, or sublicense (including offering the Software to third parties on an applications service provider or time-sharing basis); (ii) assign, loan, resell, transfer, or distribute the Software, DVD(s), or related materials or create derivative works based upon the Software or any part thereof; (iii) network the Software, except that you may network your company data file as outlined above in Section 3.1.3.2., if you have purchased the multi-user license version; or (iv) copy the Software in whole or part, except as expressly stated in 3.1.6., above, or use trade secret information contained in the Software, to develop software to interface with the Software. You agree not to (and not to permit others to): (x) decompile, disassemble, or otherwise reverse engineer the Software, except as otherwise expressly permitted by applicable law; or (y) remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright notices) of Bridge Communications or its licensors on or within the Software or any copies of the Software. If your company is, or substantially all of its assets are, acquired by or merged into another company or sole proprietorship, please contact Bridge Communications at sales@bridgeoc.com to request transfer of your license to the new entity. All such license transfer requests are subject to written approval by Bridge Communications and may be subject to an administrative fee. 4. MAXIMUM LIMITS FOR SIMULTANEOUS USERS; CONCURRENT FILE ACCESS; LIST ENTRIES 4.1. Maximum Limits for Simultaneous Users. Subject to the terms of this Agreement, the particular edition of the Software licensed, and the number of individual user licenses paid for by you as described above in Section 3.1.3., you may be permitted a multiple number of licensed users who are authorized to simultaneously access and use the Software (or concurrently access a company file) on a network, up to a maximum number of licensed users as set forth in the table below. Any unauthorized use of the Software (or concurrent access of a company file) by more than the maximum number of simultaneous (or concurrent) licensed users permitted for that particular version of the Software, or otherwise exceeding your paid license(s), may result in failure of the Software, performance degradation, errors, and/or loss of data, and will be considered a material breach of this Agreement: Software Edition Maximum Number of Concurrent Users (subject to paid additional user licenses) Bridge Operator Console Tier 1 1 Bridge Operator Console Tier 2 1 Bridge Operator Console Tier 3 1 Bridge Operator Console Tier 4 + 1 6. OTHER SERVICES, TOOLS, AND FEATURES 6.1. Other Bridge Communications Offerings. Any additional Bridge Communications offerings provided during the active Subscription cease immediately when the active Subscription terminates. 6.2. Authorized Users; Online Communication and Collaboration; Client Collaborator Tool 6.2.1. Authorized Users. You agree that granting Authorized Users access to your Software data is voluntary and that you are responsible for revoking any permissions to access your Software and Software data from such Authorized Users. 6.2.2. Online Communication and Collaboration. You agree that from time to time you and your Authorized Users may opt to use certain tools available from within the software that facilitates online communication and collaboration. Separate fees, terms and conditions may apply. You agree that if you and your Authorized Users choose to use these online tools, certain of your Software data may be uploaded to Bridge Communications servers in order to provide the online tool functionality to you. 6.3. Beta Features. From time to time, Bridge Communications in its sole discretion, may extend (or otherwise include in or with the Software) the opportunity for you to use or try new or updated Beta Features and to provide feedback (fees may apply). You understand and agree that your use of the Beta Features is voluntary and Bridge Communications is not obligated to provide you with any Beta Features. You understand that once you use the Beta Features, you may be unable to revert back to the earlier non-beta version of the same or similar feature. Additionally, if such reversion is possible, you may not be able to return or restore data created within the Beta Feature back to the earlier non-beta version. The Beta Features are provided on an “as is” basis and may contain errors or inaccuracies that could cause failures, corruption or loss of data and/or information from any connected device. You acknowledge and agree that all use of the Beta Features is at your sole risk. Beta Features may not be available to all users, or with or in all software editions or countries. 6.6.3. Bridge Communications Has No Responsibility for Third Party Applications or Related Data Transfers. You agree and acknowledge that (i) Bridge Communications has no control over any Third Party Applications; and (ii) Bridge Communications does not endorse or recommend Third Party Applications even if they are marketed or distributed via our Software, Services, or other products or websites, or otherwise associated with Bridge Communications. You agree that the Third Party Application providers, and not Bridge Communications, are solely responsible for the Data Transfer, the Third Party Application’s performance (including technical support), the content on the Third Party Application provider’s website(s) and their use or disclosure of your data. Bridge Communications will not be liable for any damages, claims or liabilities arising from the third parties or Third Party Applications. 6.6.4. Use of Applications Must Comply with Applicable Laws. You agree that you will (i) comply with all applicable laws, regulation and ordinances; (ii) not use any Application in any manner that would infringe or violate the rights of Bridge Communications, any Third Party Application provider, or other third party; and (iii) not use the Applications in any way in furtherance of criminal, fraudulent or other unlawful activity. 8. PAYING FOR YOUR SUBSCRIPTION PLAN AND ANY SERVICES. When you subscribe to a paid Subscription Plan or any Services, you must have a valid credit card or a valid debit card with a Visa or MasterCard logo ("Card") or sufficient funds in an acceptable U.S. checking or savings account to cover an electronic debit of the initial and monthly Subscription fee to obtain (and to maintain uninterrupted) the applicable Subscription. The information you provide must be accurate and complete. When you subscribe and provide payment information, your Card or bank account will be debited (initially), and will be thereafter automatically re-debited, at the then current Subscription rate, at the beginning of each applicable monthly, quarterly, or one-year Subscription Plan term ("Renewal Term") to maintain the applicable Subscription. You may notify us at any time to cancel a Subscription. To help minimize the potential for unwanted Renewal Term charges, you should notify us of your desire to cancel a Subscription Plan prior to the beginning of the next Renewal Term. 9. WARRANTY DISCLAIMER 9.1. General. For general Software warranty disclaimers, see furthest above in Section A.7.1. Additional warranty disclaimers are provided below. 10. RECEIVING SOFTWARE UPDATES; UPDATE AVAILABILITY AND ELIGIBILITY FOR UPGRADE(S) 10.1. Receiving Software Updates. If and when you connect to the internet and use the Software, Bridge Communications may also include Updates in the transmission or install programs you may have requested. Updates may sometimes include bug fixes or other important or critical patches. We recommend that you install all Updates promptly and that you turn on ‘auto update’ to help ensure timely receipt of all Updates, including critical Updates. 10.2. Update Availability and Eligibility for Upgrade Based on Software License Type. In exchange for your continued compliance with this Agreement, and any changes or modification to this Agreement made by Bridge Communications as described furthest above in Section A.9., you shall have access to the purchased Software or Subscription in accordance with the following provisions: 10.2.2. Software Licensed on a Subscription Basis. If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software on a monthly or annual basis then, so long as your Subscription remains active and so long as Bridge Communications is receiving the applicable payment from you, you are entitled to receive as part of your active Subscription: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements on a when-and-if available basis; (iii) certain additional products, add-ons or other Services, and/or discounts generally provided by Bridge Communications to all subscribers, when-and-if they should be made available to you (such products, add-ons or other Services may be accompanied by, and use subject to, additional terms, conditions, and fees); and (iv) for subscribers under certain qualifying Subscriptions only, the right to receive new releases (i.e., Upgrades) of the Software when-and-if they are available (also referred to in this Agreement as “Version Protection”). Software licensed on a Subscription basis is eligible for Updates and Enhancements only during the active Subscription period. Neither Updates nor Enhancements include future Upgrades to the Software. Upgrades are only offered on a when-and-if available basis and only to active subscribers under certain qualifying Subscriptions. If you are entitled to receive an Upgrade under an active qualifying Subscription, you may be required to accept different or additional software license terms and conditions as provided. Additionally, if you have purchased a Subscription that includes support, or if you have subscribed to a separate support Services plan, you will also be entitled to receive support Services as described in Section 12 below. If the term of your Software, Services, or other Subscription expires or is terminated for any reason, you will no longer be authorized to receive or install such Updates and Enhancements and you will no longer be entitled to receive Upgrades. 11. DELIVERY OF SOFTWARE ELECTRONICALLY OR VIA PHYSICAL MEDIA. As determined by Bridge Communications in its sole discretion, the Software, Subscription, and related Services may be provided via physical media (e.g. DVD) and/or electronically via the internet. You may be charged an additional fee if Bridge Communications makes the Software, Subscription, or Services available electronically and via physical media, or different media form or format (some of which could be fee-based) and you choose physical media or otherwise choose the form or format which is identified as having an additional fee. Any software that is delivered by electronic transmission (regardless of whether a replacement copy is ordered) will be deemed delivered on the date that Bridge Communications makes such program available for download. It is your sole responsibility to establish and maintain in good working order adequate internet access in order to receive the Software, Subscription, or related Services, if applicable, as well as the computer via which you will access or use any of these. 12. HELP AND SUPPORT 12.1. Support Services. Support Services are technical assistance and customer service provided by Bridge Communications in connection with Software, Services, or Subscriptions using various means, including in-product, internet, chat, e-mail, and telephone, some of which may require payment of additional fee(s). The terms and conditions governing the offering or provision of support Services are subject to change as may be announced by Bridge Communications from time to time. Please consult the Bridge Communications support website (currently accessible at, www.bridgeoc.com) for the most up-to-date information relating to support and any associated fees, as well as Updates to the Software. By using Bridge Operator Console support Services, you authorize Bridge Communications to collect certain company data files in order to provide you with a better customer support experience. 12.2. Support Services Fees. Only subscribers with (active, paid accounts in good standing and) specified Subscriptions and an included or paid support plan have access to the support Services. If you purchased a Software license on a standalone basis by making a one-time payment, or if your particular Subscription plan does not include support, you will have to pay a fee to access the support Services. Availability and access to all Services, including Support Services for your Software, is subject to the then-current Bridge Communications discontinuation policy applicable to your particular Software version (see below). 13. DISCONTINUATION POLICY AND END OF SOFTWARE SUPPORT 13.1. Discontinuation Policy; Software Support End-Date; Non-Supported System Requirements, Services, or Software 13.1.1. Discontinuation Policy (Software End-of-Life). The Bridge Communications Software is subject to Bridge Communications discontinuation policy and Bridge Communications reserves the right to discontinue all support for the Bridge Communications Software, and/or for any features, online or other Services or content accessible through the Bridge Communications Software in accordance with its current discontinuation policy. Once a Bridge Communications Software version or its support is discontinued, no replacement CDs or future support or Updates, will be provided or made available by Bridge Communications for that particular Software version. You understand that discontinued Software versions (i.e., Software versions for which support and Updates are no longer provided) may in the future be vulnerable to un-patched issues, including bugs, security, and other risks, and that Bridge Communications is not responsible for your continued use of such Software. 13.1.3. Non-Supported System Requirements, Services, or Software (i.e., no longer supported by their third party providers). System requirements and operating environments for use of the Software as designed, including currently-supported operating systems, database engines, browsers and other technical components are available on the website for the Software. Notwithstanding anything above to the contrary, Bridge Communications will not provide (and is not in any way liable to you for) Software support for Services, software, or system requirements or operating environments, including any operating system, database server or browser version, or other technical component, that is unsupported by its originating third party provider. In the event that any currently-supported Services, software, system requirement or operating environment, or other technical component is discontinued or no longer supported by its provider, Bridge Communications will likewise discontinue its Software support for that particular Service, software, system requirement, operating environment or system, database server or browser version, or other technical component. 14. TERMINATION 14.1. General. Support for the Software will be discontinued or terminated as described above in Section B.13. Your rights to use the Software, including your access to and use of any Services or Subscription, may be terminated by Bridge Communications immediately and without notice in accordance with the termination provisions of this Agreement, including those furthest above in Section A.10., or in this section B.14, if at any time you fail to comply with any term or condition of this Agreement. 15. 30-DAY SATISFACTION GUARANTEE 15.1. General. If within 30 days of purchase, you are not satisfied with the Software and you purchased the Software from a retail store, you may uninstall and delete all copies of the Software from your computer(s) and return it within 30 days of purchase to the store where you purchased your license with a dated receipt for a full refund. Bridge Communications will not provide refunds outside the 30-Day Satisfaction period. 17. BRIDGE COMMUNICATIONS’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDIES. SECTION A.8., AND SECTION B.15. AND B.16. OF THIS AGREEMENT SET FORTH BRIDGE COMMUNICATIONS'S SOLE AND ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDIES IN THE EVENT OF YOUR DISSATISFACTION WITH THE SUBSCRIPTION, THE SOFTWARE, DEFECTIVE DVDS OR APPLICABLE SETUP SERVICE, UPDATE SERVICE, TECHNICAL SUPPORT/SUPPORT SERVICE PROVIDED AS PART OF OR IN CONNECTION WITH THE SUBSCRIPTION OR THE SOFTWARE. 18. NO ADVICE. As stated in Section A.6.1., Bridge Communications does not give professional advice. Neither the Software, nor any Services or Subscriptions provided or made available to you by Bridge Communications or otherwise accessible for your use in, through, or in connection with the Software, include or facilitate access to the internet for connecting to any Service or otherwise, and neither furnishes or constitutes legal or professional services or advice, advice of deductions or direct deposit to Payees, or advice or information regarding any selected tax table or local, governmental, or other taxes. 19. HEALTH INFORMATION AND PRIVACY. If you intend to use the Software, related Services and content in conjunction with the medical or health information of particular individuals, you acknowledge and agree that the Software, related Services and content are not HIPAA-ready or HIPAA-compliant and will not assist with or ensure compliance with HIPAA, and that you are solely responsible for using the Software, related Services and content in a manner consistent with all applicable federal and state privacy laws relating to medical or health information. Data Privacy VeraSafe has been appointed as Bridge Communications LLC's representative in the United Kingdom for data protection matters, pursuant to Article 27 of the United Kingdom General Data Protection Regulation. If you are located within the United Kingdom, VeraSafe can be contacted in addition to or instead of Bridge Communications LLC. only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://verasafe.com/public-resources/contact-data-protection-representative or via telephone at: +44 (20) 4532 2003. Alternatively, VeraSafe can be contacted at: VeraSafe United Kingdom Ltd. 37 Albert Embankment London SE1 7TL United Kingdom VeraSafe has been appointed as Bridge Communications LLC's representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. If you are in the European Economic Area, VeraSafe can be contacted in addition to Bridge Communications LLC, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form: https://verasafe.com/public-resources/contactdata-protection-representative or via telephone at: +420 228 881 031. Alternatively, VeraSafe can be contacted at: VeraSafe Ireland Ltd. 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