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Bridge Operator Console for Microsoft Teams

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One of the most exciting features of Microsoft Teams is the new attendant console from Bridge Communications. This product, Bridge Operator Console, is designed for people who handle a lot of audio calls, such as receptionists, call center agents, or support staff. The attendant console allows you to easily manage multiple calls at once, transfer calls to other users or groups, and see the availability and status of your colleagues. The attendant console also integrates with your calendar, contacts, tasks, and voicemail, so you can access all the information you need in one place. Bridge Operator Console is a powerful tool that will make using Teams easier and more efficient for you and your callers.

Bridge Operator Console for RingCentral

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Bridge Operator Console is our flagship attendant console for RingCentral Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, messaging, sms and intercom, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility. BOC works closely with RingCentral to ensure feature parity. BOC extends RingCentral with MS presence, call queue visibility and cherry picking, parking lot visibility and filters, and much more. Supercharge your caller experience.

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Bridge Operator Console for Microsoft Teams

Teams users who are "phone first" users need the power and flexibility of Bridge Operator Console. Without it, their productivity suffers, and so does the caller experience for customers.

Only $99 per month per license

30 Day Trial Begins on Launch

Available for purchase directly in our portal or from our vast reseller network!

Official Distributer for Reseller Network

Bridge Operator Console Videos

About Microsoft Teams

Microsoft Teams and Bridge Operator Console are two powerful tools that can enhance your business communication and collaboration. Microsoft Teams is a cloud-based platform that allows you to chat, call, meet, and share files with your colleagues and external partners. Bridge Operator Console is a software application that integrates with Microsoft Teams and provides advanced call handling features, such as click and touch transfers, presence monitoring, call reports, AI predictive transfer, and more. Together, they can help you streamline your workflows, improve your customer service, and increase your productivity.

Microsoft Teams is a cloud-based platform that enables collaboration and communication among teams and organizations. It offers features such as chat, video conferencing, file sharing, app integration, and more. Microsoft Teams is designed to help teams work together more effectively and efficiently, whether they are in the same office or across the globe. Microsoft Teams is part of the Microsoft 365 suite of products, which means it integrates seamlessly with other Microsoft apps and services, such as Outlook, SharePoint, OneDrive, Word, Excel, PowerPoint, and more. Microsoft Teams also supports third-party apps and tools, such as Zoom, Slack, Trello, Asana, and more. Microsoft Teams is available for Windows, Mac, Linux, iOS, Android, and web browsers. It can be accessed from any device with an internet connection. Microsoft Teams is a powerful and versatile tool that can help teams of any size and industry achieve their goals and objectives.

Bridge Operator Console Shortcuts

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Bridge Operator Console Features

Feature	Description
Call Control	Answer, Hold, Resume, Transfer, Safe Transfer, Add to Call and Hangup calls quickly and easily.
Predictive Transfer	5 parallel machine learning algorithms display the users most likely to receive the incoming call automatically, saving hundreds of hours a year.
Customize View	Change it up with large or small photos, grids or card, and more.
Related People	Quickly find a user's manager and direct reports. This feature is a great time saver.
Queue Visibility	See which queue the ringing call came into.
Delegate Visibility	See which delegate the ringing call is for, and their live presence.
Tag Users	Real-time notifications of presence changes for tagged users.
Queue Override	Take multiple queue calls at once.
Presence	See real-time Microsoft presence from Teams and Outlook including calendar.
Calendar Visibility	See shared calendars, or enable an additional app for free busy view of everyone without sharing.
User Groups	Create advanced group, that adapt to new users automatically.
Reports	A wide variety of call history, actions, and usage reports are available.
Visual Voicemail	See, play, and delete voice messages right in the app.
Tasks	Built in integration with Microsoft Planner and ToDo.
User Notes	Make shared BOC notes on any user, with auto expiration.
Call Notes	Makes note about a caller that pass through to other BOC users for 24 hours.
Screen Pop	Push caller information to a variety of CRMs.

Bridge Operator Console for RingCentral

Only $99 per month per license

30 Day Trial Begins on Launch

Available for purchase directly from RingCentral or in our portal!

Bridge Operator Console Videos

About RingCentral

RingCentral is a cloud-based unified communications platform that offers voice, video, messaging, and collaboration solutions for businesses of all sizes. Bridge Operator Console is a powerful attendant console solution that integrates with RingCentral to enhance the productivity and efficiency of receptionists and operators. With Bridge Operator Console, users can access full call control, predictive transfer, related people, messaging, SMS, and intercom features from any modern web browser. Bridge Operator Console also supports Microsoft 365 Teams and Outlook presence, AI predictive transfer, park and queue visibility and picking, and more. Bridge Operator Console is available for RingCentral with Verizon, Avaya, Mitel, Vodafone, AT&T Office@Hand, BT Cloud Phone, and TELUS Business Connect, and all other RingCentral partners.

RingCentral is a cloud-based communications platform that offers messaging, video, and phone services for small businesses and enterprise companies. RingCentral allows users to communicate and collaborate with team members, customers, and partners from any device and location. RingCentral also integrates with popular business applications such as Google Workspace, Salesforce, and Microsoft 365, and provides custom workflows with RingCentral APIs. RingCentral aims to deliver intelligent, connected experiences for customers and employees with its unified app.

Bridge Operator Console Shortcuts

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Bridge Operator Console Features

Feature	Description
Call Control	Answer, Hold, Resume, Transfer, Park and Hangup calls quickly and easily.
Predictive Transfer	5 parallel machine learning algorithms display the users most likely to receive the incoming call automatically, saving hundreds of hours a year.
Related People	Quickly find a user's related people. This feature is a great time saver.
Queue Visibility	See live call queue information including callers.
Queue Pickup	Pickup multiple queue calls in order you desire.
Presence	See the presence status of all users on the system quickly and easily.
Microsoft Teams Presence	See the presence status of all Microsoft Teams users on the system quickly and easily.
Instant Message	Send and Receive instant message with other users.
Microsoft 365 Support	See Microsoft 365 Groups, Organization Contacts, and Personal Contacts with full call control.
SMS	Send and Receive SMS messages with users mobile devices.
Park For	Park a call for a specific user. They will be notified with an instant message that contains a link for them to retrieve the call.
Phone Intercom	Make an intercom call to a supported RingCentral phone.
Fax	Send a file as a fax to a number or contact.
User Groups	View all users by department is automatically created groups. View and edit members of RingCentral Teams.
Call Recording	Record a call. Playback window to listen to recorded calls.
Smart Search	Use your voice to search for a user or system endpoint.
Reports	A wide variety of call history, actions, and usage reports are available.

Bridge Operator Console for Cisco CUCM

Bridge Operator Console is our flagship attendant console for Cisco Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, calendar visibility, phone messaging and paging, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.

Start at Only $29 per month per license

30 Day Trial Begins on Launch

Available for purchase directly in our portal!

Bridge Operator Console Videos

About Cisco

Cisco is a leading provider of networking solutions for businesses and organizations. Cisco Unified Communications Manager (CUCM) is a software platform that manages voice, video, and data communications across multiple devices and applications. Bridge Operator Console is a web-based attendant console solution that integrates with CUCM and offers features such as call handling, presence, directory, messaging, and reporting. Bridge Operator Console can run on any modern web browser and does not require any installation or maintenance on the client side. Bridge Operator Console is designed to improve the efficiency and productivity of receptionists, operators, and administrators who manage calls and communications for Cisco phone systems.

Cisco Call Manager is a software-based call-processing system that serves as the core of Cisco's unified communications platform. It provides voice, video, mobility, and presence services for businesses of all sizes, from small offices to large enterprises. Cisco Call Manager integrates with various Cisco and third-party devices, such as IP phones, gateways, conferencing bridges, and applications. It also supports a range of features and functions, such as call routing, call forwarding, call transfer, call park, call pickup, hunt groups, auto attendant, voicemail, and more. Cisco Call Manager is designed to be scalable, reliable, and secure, with high availability and disaster recovery options. It can be deployed on-premises, in the cloud, or in a hybrid model.

Bridge Operator Console Shortcuts

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Bridge Operator Console Features

Feature	Description
Call Control	Answer, Hold, Resume, Transfer, Park and Hangup calls quickly and easily.
Predictive Transfer	5 parallel machine learning algorithms display the users most likely to receive the incoming call automatically, saving hundreds of hours a year.
Related People	Quickly find a user's manager and direct reports. This feature is a great time saver.
Queue Visibility	See live call queue information including callers.
Presence	Universal combined presence from phone, Jabber, Skype for Business, Lync, Exchange and more.
Microsoft Teams Presence	See the presence status of all Microsoft Teams users on the system quickly and easily.
Extension Mobility	Allows user's to select their device after login. User's can move from station to station and phone to phone without installation.
Calendar Visibility	Works with our Exchange Connector to allow visibility into user's schedule without the need for sharing. Detail level controllable by system admin.
Park For	Park a call for a specific user. Their client will notify them automatically of a parked call. Users running the client can call control parked calls for them with the notification screen, including swap a current call with a parked call. If you have configured phone messaging on the server, their IP phone will also make a sound, and display a screen with the park call notification, and option buttons. BOC is also able to send an automatic XMPP chat message with parked call details.
Phone Paging	Send voice pages to a single phone, or group of phones. This does not user up a phone line, and won't interfere with any existing call.
Phone Messaging	Send text messages to a single phone, or group of Cisco desk phones.
Cisco Finesse	Users can sign in and out of Finesse. User's can see call information, and record calls.
User Groups	Create local or global users groups. Access server created groups.
My Address Book	A personal directory or 3rd party numbers.
Global Address Book	A shared directory that can be hooked easily to any 3rd party data source as well. Administrators can decided who has write access on the server. Support import from CSV files as well.
Excluded Objects	Easily exclude extensions, park ranges, and location object from view on a per user basis.
Shared Lines - Hunt Groups	Displays accurate ringing and talking data on Cisco shared lines. Only shows the answering party as talking. Hunt Group detection, and display is also supported on all lines.
Reports	A wide variety of call history, actions, and usage reports are available.

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